Shift Lead - Food - Marshalswick St Albans Simply Food

Under 18 disclaimer: This job role involves working late nights and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Note on unsocial hours allowance: The + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Overview:

• Work Pattern Week 1: Sunday 0700-1500; Tuesday 0600-1400; Wednesday 0600-1400; Friday 0600-1400.
• Week 2: Monday 1400-2300; Tuesday 1400-2300; Friday 1400-2300; Saturday 1400-2300.

Responsibilities:

• To deliver a great shopping experience for our customers, acting as the face of the business and helping us continually improve by championing our products and putting customers before tasks.
• Lead the fill operation, delivering a salesfloor ready to trade and coordinating resources to Serve, Sell and Fill.
• Lead the floor in the absence of the Colleague Manager and coordinate resources to complete operational tasks during the fill operation.
• Coach colleagues on One Best Way and drive productivity in readiness for store opening.
• Allocate resources to deliver a quick payment experience and enable daily operational processes to be implemented efficiently across the store.
• Coordinate the team to deliver a clean, safe and well-presented store and foster an inclusive team atmosphere.
• Role model great customer service and the M&S behaviours and Colleague Expectations across the store.
• Support Colleague Managers by sharing observations to help deliver high performance and recognise great colleagues.
• Support nearby stores if operationally required and be available as a key holder to answer call outs as required.
• Responsible for tasks related to opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance during peripheral hours.

Qualifications / Capabilities:

• High levels of customer service.
• Committed to delivering excellent work with great attention to detail.
• Open to and acts upon feedback, asking for this regularly.
• Takes accountability for planning and managing own workload efficiently.
• Strong communication skills.
• Adaptable to changing situations.
• Builds positive relationships by being a good listener.
• Good level of digital capability.

Everyone’s Welcome: M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.