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For Companies At a Glance
- Tasks: Serve customers, keep shelves stocked, and deliver top-notch service in a fast-paced environment.
- Company: Join M&S, the UK's fastest growing retailer, and be part of an exciting transformation.
- Benefits: Competitive pay, flexible working options, and comprehensive training provided.
- Why this job: Make a real impact while gaining valuable experience in customer service and retail.
- Qualifications: Strong communication skills and a passion for delivering excellent customer service.
- Other info: Inclusive workplace with opportunities for growth and development.
The predicted salary is between 11 - 16 £ per hour.
Join M&S as a Customer Assistant in our Food section, where you will be at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we’re driving.
Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00. Under 18 disclaimer: this job role involves working early mornings and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Working Pattern
- Week 1: Sunday 0500-0900, Monday 0400-0800, Friday 0400-0800, Saturday 0400-0800.
- Week 2: Sunday 0500-0900, Thursday 0400-0800, Friday 0400-0800, Saturday 0400-0800.
Responsibilities
- Serve our customers efficiently, both on the shop floor and at service points.
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product.
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities.
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services.
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time.
Key Capabilities
- High levels of customer service.
- Committed to delivering excellent work with great attention to detail.
- Open to and acts upon feedback, asking for this regularly.
- Takes accountability for planning and managing own workload efficiently.
- Strong communication skills.
- Adaptable to changing situations.
- Builds positive relationships by being a good listener.
- Good level of digital capability.
Everyone’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant - Foods - St Albans employer: M&S
Contact Detail:
M&S Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Foods - St Albans
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on M&S and their values. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your customer service skills and adaptability, which are key for this role.
✨Tip Number 3
Dress the part! Make sure you look smart and presentable for your interview. First impressions count, and showing that you care about your appearance reflects your commitment to the role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Assistant - Foods - St Albans
Some tips for your application 🫡
Be Yourself: When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique and how you can bring that to our team.
Tailor Your Application: Make sure to read the job description carefully and highlight your relevant experience. Show us how your skills match what we're looking for in a Customer Assistant – it’ll make your application stand out!
Show Your Passion for Customer Service: We’re all about delivering five-star service, so share any experiences where you've gone above and beyond for customers. This will help us see your commitment to providing excellent service in our Food section.
Apply Through Our Website: To make sure your application gets to us quickly and efficiently, apply directly through our website. It’s the best way to ensure we see your application and can get back to you as soon as possible!
How to prepare for a job interview at M&S
✨Know Your Products
Before the interview, take some time to familiarise yourself with the products M&S offers in their Food section. Being able to discuss specific items and make recommendations will show your enthusiasm and product knowledge, which is key for a Customer Assistant role.
✨Demonstrate Customer Service Skills
Think of examples from your past experiences where you provided excellent customer service. Be ready to share these stories during the interview, highlighting how you engaged with customers and resolved any issues. This will showcase your ability to deliver five-star service under pressure.
✨Show Your Adaptability
M&S values adaptability, so be prepared to discuss how you've handled changing situations in previous roles. Whether it’s adjusting to new tasks or managing unexpected challenges, demonstrating your flexibility will resonate well with the interviewers.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you understand if it’s the right fit for you.
