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For Companies At a Glance
- Tasks: Lead a team, coach colleagues, and ensure top-notch customer service.
- Company: A leading UK retail company with a focus on operational excellence.
- Benefits: Flexible work patterns, competitive pay, and opportunities for growth.
- Why this job: Join a dynamic team and make a real difference in customer experience.
- Qualifications: Strong leadership skills and a customer-first mindset required.
- Other info: Embrace a vibrant work culture with varied shifts.
The predicted salary is between 36000 - 60000 £ per year.
A leading UK retail company is seeking a Team Support Manager to oversee fill operations and ensure a high standard of customer service.
Responsibilities include:
- Leading the team
- Coaching colleagues
- Maintaining operational excellence while complying with health and safety standards
Candidates should have:
- Strong leadership skills
- Good digital capability
- A customer-first attitude
The role involves variable work patterns across two weeks.
Shift Lead: Store Ops & Service Coach employer: M&S
Contact Detail:
M&S Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Lead: Store Ops & Service Coach
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to leadership and customer service. We want to show off our skills and experiences that align with the role!
✨Tip Number 3
Dress the part! First impressions matter, so let’s make sure we look professional and ready to lead. It shows we take the opportunity seriously.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and show our enthusiasm for the role.
We think you need these skills to ace Shift Lead: Store Ops & Service Coach
Some tips for your application 🫡
Show Off Your Leadership Skills: Make sure to highlight your leadership experience in your application. We want to see how you've successfully led teams in the past and what strategies you used to motivate and coach your colleagues.
Customer-First Attitude is Key: In your written application, emphasise your commitment to customer service. Share examples of how you've gone above and beyond to ensure a great experience for customers, as this aligns perfectly with our values.
Be Digital Savvy: Since good digital capability is essential for this role, don’t forget to mention any relevant tech skills or tools you’ve used. We love candidates who can adapt to new technologies and improve operational efficiency.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at M&S
✨Know the Company Inside Out
Before your interview, make sure you research the retail company thoroughly. Understand their values, mission, and recent developments. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As a Shift Lead, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team or coached colleagues. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your impact.
✨Emphasise Customer Service Excellence
Since the role focuses on maintaining high standards of customer service, be ready to discuss how you've prioritised customer needs in previous roles. Share specific instances where you went above and beyond to ensure customer satisfaction, as this will resonate well with the interviewers.
✨Be Ready for Flexibility Questions
Given the variable work patterns mentioned in the job description, expect questions about your availability and adaptability. Be honest about your schedule and express your willingness to work different shifts. This shows that you're committed to meeting the company's operational needs.
