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For Companies At a Glance
- Tasks: Lead daily operations and enhance customer service in a vibrant retail environment.
- Company: A leading UK retailer known for its commitment to quality and customer satisfaction.
- Benefits: Enjoy a £3 premium for late shifts, competitive pay, and flexible hours.
- Why this job: Join a dynamic team and make a real difference in customer experiences.
- Qualifications: Strong customer service skills and digital proficiency are essential.
- Other info: Opportunity for growth in a supportive and collaborative workplace.
The predicted salary is between 36000 - 60000 £ per year.
A leading UK retailer is seeking a Shift Lead to oversee daily operations and enhance customer service at their Greater London store. The role involves leading the fill operation, coaching team members, and ensuring a high standard of store presentation.
Ideal candidates will have excellent customer service and digital skills, with flexibility to work evenings and late shifts. The commitment to safety, teamwork, and effective communication is essential for success in this position.
Shift Lead: Food Service (Late Hours +£3 Premium) employer: M&S
Contact Detail:
M&S Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Lead: Food Service (Late Hours +£3 Premium)
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the retailer's values and mission. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! Since this role is all about enhancing customer service, think of examples from your past experiences where you’ve gone above and beyond for customers. Be ready to share these during your interview.
✨Tip Number 3
Show off your digital skills! If you have experience with any digital tools or platforms that can improve store operations, make sure to highlight them. This could set you apart from other candidates.
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure you submit it through our platform. It’s the best way for us to keep track of your application and get you in front of the right people.
We think you need these skills to ace Shift Lead: Food Service (Late Hours +£3 Premium)
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've gone above and beyond to enhance the customer experience, especially in a fast-paced environment like food service.
Flexibility is Key: Since this role involves late hours, let us know about your availability. If you’re flexible with shifts, mention it! It shows you're ready to step up when needed.
Teamwork Makes the Dream Work: We love candidates who can work well in a team. Share examples of how you've collaborated with others to achieve goals or improve operations. It’s all about that team spirit!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at M&S
✨Know the Role Inside Out
Make sure you understand what being a Shift Lead involves. Familiarise yourself with daily operations, customer service expectations, and how to lead a team effectively. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about specific situations where you went above and beyond for customers or helped resolve issues. This will demonstrate your commitment to enhancing customer experiences.
✨Highlight Your Team Leadership Experience
Be ready to discuss your experience in coaching and leading teams. Share stories that illustrate your ability to motivate others, handle conflicts, and ensure everyone is working towards a common goal. This is crucial for a Shift Lead position.
✨Emphasise Flexibility and Communication
Since the role requires late hours, express your willingness to work evenings and adapt to changing schedules. Also, prepare to discuss how you communicate effectively with team members and customers, as this is key to maintaining a positive store environment.
