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- Tasks: Lead the team to ensure a smooth and efficient store operation.
- Company: Join a well-known retail brand focused on customer service and teamwork.
- Benefits: Flexible hours, competitive pay, and opportunities for growth.
- Why this job: Be a key player in creating an amazing shopping experience for customers.
- Qualifications: Must be 18+, with strong communication and leadership skills.
- Other info: Dynamic work environment with a focus on inclusivity and team spirit.
The predicted salary is between 24000 - 36000 £ per year.
Role Overview
Purpose of the Shift Lead role is to lead the fill operation, delivering a sales floor that is ready to trade, taking operational responsibility for coordinating resource to serve, sell and fill, and to lead the floor in the absence of the Colleague Manager. Responsibilities include:
- Coordinating resource to deliver operational tasks during the fill operation.
- Leading the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening.
- Allocating resource effectively to deliver a quick payment experience.
- Enabling all daily operational processes to be implemented efficiently across the store.
- Coordinating the team to deliver a clean, safe and well-presented store.
- Creating a great team atmosphere that is inclusive of everyone.
- Role modelling great customer service and M&S behaviours.
- Supporting Colleague Managers by sharing observations to help deliver high performance.
- Being a key holder and answering call-outs as required.
- Handling tasks related to opening and closing of the building.
- Complying with health and safety legislation.
Key Accountabilities:
- Delivering great standards and service by putting the customer first.
- Acting on customer feedback to deliver improvement.
- Ensuring the delivery of brilliant basics.
- Coaching the team to deliver excellent standards of product presentation.
- Providing regular and timely feedback to the line manager.
- Supporting training and coaching of colleagues.
- Identifying colleagues for recognition and celebrating success.
- Providing feedback to improve colleague experience.
- Supporting the Team Manager with the delivery of store selling and cost targets.
- Role-modelling new ways of working through digital tools.
- Delivering operational excellence.
- Maintaining a safe and legal store environment.
- Supporting visual merchandising updates.
Key Capabilities:
- Understanding how M&S operates and the role they play.
- Effectively managing own reactions and responses around change.
- Helping colleagues to develop by listening and giving feedback.
- Setting performance objectives in conjunction with line manager.
- Takes accountability for planning and managing own work efficiently.
- Treating all colleagues fairly.
- Building positive relationships by being a good listener.
- Controlling their own reactions and sharing perspectives.
Technical Skills / Experience:
- Supporting the delivery of excellent customer service and KPI’s.
- Good level of digital capability.
- Good knowledge of the commercial operation and operational excellence.
- Current working knowledge of all VM principles.
- Good communicator with the ability to build relationships.
- Knowledge of legal requirements associated with the role.
- Maintaining high presentation standards and attention to detail.
- Interpreting data relevant to the role.
- Demonstrating flexibility and adaptability to change.
Key Relationships and Stakeholders:
- Customers
- Colleagues
- Store Leadership
- BIG
Work Pattern:
Week 1: Sunday 10:00 – 18:00, Tuesday 04:00 – 12:00, Wednesday 04:00 – 12:00, Thursday 04:00 – 12:00, Friday 04:00 – 12:00.
Week 2: Monday 13:30 – 21:30, Tuesday 13:30 – 21:30, Wednesday 13:30 – 21:30, Friday 13:30 – 21:30, Saturday 13:00 – 21:30.
Shift Lead - Food - Kingswood Hull SF employer: M&S
Contact Detail:
M&S Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Lead - Food - Kingswood Hull SF
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their vibe.
✨Tip Number 2
Practice your responses to common interview questions, but keep it natural. We want you to sound confident and authentic, not like a robot. Use examples from your past experiences that highlight your leadership skills and customer service prowess.
✨Tip Number 3
Dress the part! Make sure your outfit is smart and reflects the brand's image. First impressions matter, so looking polished can give you an edge over other candidates.
✨Tip Number 4
Follow up after your interview with a quick thank-you note. It shows your appreciation and keeps you on their radar. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Shift Lead - Food - Kingswood Hull SF
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Shift Lead role. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Leadership Skills: Since this role involves leading a team, don’t forget to share examples of your leadership experience. Talk about how you've coached colleagues or improved team performance in previous roles.
Highlight Customer Service Experience: We value great customer service, so be sure to include any relevant experience you have. Share specific instances where you went above and beyond to meet customer needs or improve their experience.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your application and get you into the process quickly!
How to prepare for a job interview at M&S
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Shift Lead role. Familiarise yourself with the key accountabilities and capabilities mentioned in the job description. This will help you demonstrate how your skills align with their expectations.
✨Showcase Your Leadership Skills
As a Shift Lead, you'll be expected to coach and lead your team. Prepare examples from your past experiences where you've successfully led a team or improved performance. Highlight your ability to create a positive atmosphere and support your colleagues.
✨Emphasise Customer Service Excellence
Customer service is at the heart of this role. Be ready to discuss how you've put customers first in previous positions. Share specific instances where you've acted on feedback to improve service or resolved customer issues effectively.
✨Demonstrate Your Adaptability
The role requires flexibility and adaptability to change. Think of examples where you've successfully managed change or adapted to new processes. This will show that you're not only capable but also willing to grow with the company.
