At a Glance
- Tasks: Lead a dynamic team to deliver top-notch customer service and drive sales.
- Company: Join M&S, a forward-thinking retailer transforming the shopping experience.
- Benefits: Competitive pay, inclusive culture, and opportunities for personal growth.
- Other info: Exciting career development in a supportive and diverse environment.
- Why this job: Be at the forefront of retail innovation and make a real impact.
- Qualifications: Strong leadership skills and a passion for customer service.
The predicted salary is between 36000 - 60000 £ per year.
As a Team Manager in Food, you will be responsible for leading a team on the shop floor to deliver exceptional availability, 5-star service, and commercial results. This is not a back-office role; it is a frontline leadership position in one of the most competitive retailers in the UK.
You will need to be commercially sharp, operationally resilient, and relentless in your standards. Whether you are managing stock, coaching your team, or solving problems, you will move with purpose and lead by example. This is your chance to step into a high-impact role and help shape the future of M&S Food as we push the boundaries in our transformation.
- Lead and coach a team to deliver consistently under pressure.
- Set the pace, build capability, and hold the line on standards.
- Work across departments to deliver a seamless customer experience.
- Drive commercial performance by understanding the numbers and translating them into action.
This is a big job - with big expectations. But for the right leader, it is the start of something game-changing. Are you ready to lead?
Purpose
- Support the growth and profitability of the store through the implementation of the retail plan and delivery of the KPI measures for your area of accountability.
- Role model great customer service and ensure the delivery of a customer-focused service proposition through the team that delights our customers.
- Recruit and develop great talent and capability within the customer assistant team.
- Ensure colleagues understand and are motivated to deliver their part.
- Support the store to trade safely and legally, protecting Customers, Colleagues, and the M&S brand.
- Support the delivery of an inspirational, improved, and consistent visual customer journey instore.
Key Accountabilities
- Drive profitability and sales for your area through supporting the delivery of the Retail Plan and Store KPIs.
- Support the delivery and embedding of the business transformation plan and change initiatives.
- Deliver great standards and service by setting clear expectations with store colleagues.
- Create the right culture, role modelling new digital ways of working and leadership behaviours.
- Create a multiskilled team, coaching and training the team to fully utilise all the tools available.
- Deliver brilliant basics through the team.
- Seek customer feedback and take action to deliver improvement.
- Use data and insight to improve customer instore experience and drive performance.
- Regularly review individual performance through quality conversations.
- Recruit for the team, ensuring new starters have a brilliant onboarding experience.
- Deliver all line management activities in line with company process and policy.
- Build an active working partnership with BIG, providing feedback and support.
- Deliver operational excellence to maximise product availability and minimise stock and cash loss.
- Maintain a safe and legal store environment.
Technical Skills / Experience
- Ability to lead a team to deliver excellent customer service and KPIs.
- Good understanding of commercial, visual, operational, and people processes and systems.
- Uses all available data and MI to identify opportunities to increase profit.
- Good working knowledge of VM principles.
- Good level of digital capability and understanding of all systems.
- Knowledge of the legal requirements across your area of accountability.
- Ability to have difficult conversations with effective resolutions.
- Good communicator and listener who inspires and shares knowledge.
- Ability to plan and review across the week and month.
- Ability to deliver under pressure demonstrating resilience.
- Ability to build and maintain relationships with key stakeholders.
- Demonstrates flexibility and adaptability to change.
Key Leadership Capabilities
- Successfully embeds change for lasting commercial impact.
- Takes ownership and accountability for the success of the team.
- Spends time coaching colleagues to accelerate performance.
- Recognises high performance and supports poor performers to improve.
- Uses customer feedback and market trends to guide team work.
- Ensures timely, clear, and open communication with colleagues.
Key Relationships and Stakeholders
- Customers
- Colleagues
- Store Leadership
- Regional Leadership
- BIG
Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. Join us and make change happen. We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best.
Team Manager - Food - South Yorkshire in Sheffield employer: M&S
Marks & Spencer is an exceptional employer, offering a dynamic work environment in South Yorkshire where innovation and customer service are at the forefront. With a strong commitment to employee development, you will have opportunities to grow your skills and advance your career while being part of a diverse and inclusive team that values collaboration and excellence. Join us to be part of a transformative journey in retail, where your leadership can make a significant impact on both our customers and the business.
StudySmarter Expert Advice🤫
We think this is how you could land Team Manager - Food - South Yorkshire in Sheffield
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like M&S. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to M&S
Don't be shy about reaching out to M&S directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Team Manager - Food - South Yorkshire in Sheffield
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about M&S and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at M&S
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
