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- Tasks: Lead the development of innovative loyalty programmes for Financial Services.
- Company: Join M&S, a forward-thinking retail leader with a strong sense of purpose.
- Benefits: Enjoy a 20% discount, competitive holidays, and tailored training from day one.
- Other info: Be part of an inclusive team driving change in the retail industry.
- Why this job: Shape the future of customer loyalty while making a real impact.
- Qualifications: Experience in loyalty strategy and strong analytical skills required.
The predicted salary is between 55000 - 65000 £ per year.
As a Senior Proposition Manager, you will support the development of the loyalty agenda for Financial Services across all our products & services, helping to shape the propositions, measurement frameworks and overseeing end to end execution to ensure we delight and reward customers, strengthening brand sentiment, while driving incremental sales. You will deliver bespoke, personalised offers for our FS customers by joining up loyalty activity across the FS product set - including Credit, ATMs, Insurance, Savings, Travel Money, and emerging products such as embedded credit - to create a cohesive, compelling and effective loyalty programme. You will partner with a variety of stakeholders across the business (including key relationships with Sparks and the Data / Analytics / AI team).
What you'll do:
- Lead the end-to-end digitisation of Club Rewards, shaping the future FS loyalty proposition and accelerating digital adoption across the customer base in partnership with Bank, D&T, Sparks and FS teams.
- Own strategic alignment for the migration of credit card loyalty to Salesforce, ensuring customer value, journey impacts and propositional considerations are embedded throughout delivery and transition.
- Deliver sustainable, insight-led loyalty economics, leading commercial modelling of rewards, missions and perks to balance long-term affordability with compelling customer value.
- Define and support the 2027 loyalty funding and point value strategy, working with Commercial and the Bank to meet financial targets while protecting customer trust and proposition integrity.
- Own the FS loyalty backlog and prioritisation, driving cross-partner delivery of high-impact initiatives that maximise engagement, improve journeys and deliver commercial return.
Who you are:
- Passionate about all things customer with experience in Loyalty, proposition strategy or commercial.
- Strategic thinker with the ability to take a broad view of the business and identify the relevant information for decision making.
- Analytical and able to underpin and drive decisions with data and insight.
- Influential communicator and stakeholder manager, able to adapt communication style to influence senior leaders, technical teams, and commercial stakeholders alike.
What's in it for you?
Working at M&S means being part of something bigger - helping to deliver quality, value and service to millions of customers every day. We're inclusive, fast-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing. Here are just a few of the benefits that make working here even more rewarding:
- 20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you've completed your probation.
- Competitive holiday allowance with the option to buy more.
- Discretionary bonus schemes linked to your performance and ours.
- Strong pension and life assurance to help plan for the future.
- Tailored induction and training to support your development from day one.
- Exclusive perks and savings through our M&S Choices portal.
- Market-leading family policies, including parental, adoption and neonatal leave.
- 24/7 wellbeing support, including virtual GP access and mental health services.
- One paid volunteer day a year to support a cause that matters to you.
Everyone's welcome. We are ambitious about the future of retail. We're disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We're transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen. We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together. If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don't hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
Senior Proposition Manager employer: M&S
Contact Detail:
M&S Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Proposition Manager
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at M&S or in similar roles. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research M&S's loyalty programmes and think about how your experience aligns with their goals. Show them you're not just another candidate, but someone who gets their vision.
✨Tip Number 3
Practice makes perfect! Get a mate to do mock interviews with you. This will help you articulate your thoughts clearly and boost your confidence when it’s time to shine in front of the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Senior Proposition Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in loyalty and proposition strategy. We want to see how your skills align with the role of Senior Proposition Manager, so don’t hold back on showcasing your relevant achievements!
Show Your Passion: Let your enthusiasm for customer experience shine through in your application. We’re looking for someone who’s genuinely passionate about loyalty programmes and can demonstrate that passion in their written communication.
Be Data-Driven: Since this role involves a lot of analytical thinking, include examples of how you've used data to drive decisions in your previous roles. We love seeing candidates who can back up their strategies with solid insights!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at M&S
✨Know Your Stuff
Before the interview, dive deep into the company's loyalty programmes and financial services. Understand their current offerings and think about how you can enhance them. This will show your passion and readiness to contribute right from the start.
✨Data is Your Best Friend
As a Senior Proposition Manager, you'll need to back up your ideas with data. Prepare examples of how you've used analytics in past roles to drive decisions or improve customer experiences. Be ready to discuss specific metrics and outcomes.
✨Stakeholder Savvy
You’ll be working with various teams, so brush up on your stakeholder management skills. Think of examples where you've successfully influenced senior leaders or collaborated across departments. Highlight your communication style and adaptability.
✨Show Your Strategic Thinking
Prepare to discuss your approach to strategic alignment and how you would tackle the migration of credit card loyalty to Salesforce. Think through potential challenges and solutions, and be ready to share your vision for the future of loyalty programmes.