At a Glance
- Tasks: Lead the optimisation of our People Hub and drive continuous improvement initiatives.
- Company: Join M&S, a forward-thinking retail giant with a strong sense of purpose.
- Benefits: Enjoy a 20% discount, competitive holidays, and tailored training from day one.
- Other info: Be part of an inclusive team that values diversity and supports your growth.
- Why this job: Make a real impact in a dynamic environment while shaping the future of retail.
- Qualifications: Experience in Continuous Improvement and strong communication skills are essential.
The predicted salary is between 50000 - 60000 £ per year.
Please note this role is a 9 month fixed term contract.
What you'll do
- Build and maintain an end-to-end People Hub Service Catalogue, providing clarity on self-service, ownership, and service delivery.
- Lead process mapping, analysis, and redesign across the People function, identifying inefficiencies and opportunities to simplify and standardise.
- Own and deliver a prioritised continuous improvement roadmap, tracking benefits and driving measurable outcomes.
- Establish and embed governance and standards, including documentation, controls, process libraries, and compliance requirements.
- Develop capability across the People Hub by coaching teams in continuous improvement tools, methodologies, and ways of working.
Who you are
- Strong background in Continuous Improvement within an HR or shared services environment.
- Ability to use data and performance metrics to inform decisions and demonstrate impact.
- Experience leading cross-functional projects and managing diverse business partner groups.
- Working knowledge of HR systems, organisational change approaches, and service improvement techniques.
- Excellent communication and facilitation skills, with the confidence to influence and engage at all levels.
What's in it for you?
Working at M&S means being part of something bigger - helping to deliver quality, value and service to millions of customers every day. We're inclusive, fast-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing. Here are just a few of the benefits that make working here even more rewarding:
- 20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you've completed your probation.
- Competitive holiday allowance with the option to buy more.
- Discretionary bonus schemes linked to your performance and ours.
- Strong pension and life assurance to help plan for the future.
- Tailored induction and training to support your development from day one.
- Exclusive perks and savings through our M&S Choices portal.
- Market-leading family policies, including parental, adoption and neonatal leave.
- 24/7 wellbeing support, including virtual GP access and mental health services.
- One paid volunteer day a year to support a cause that matters to you.
Everyone's welcome. We are ambitious about the future of retail. We're disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We're transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen. We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together. If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don't hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
People Hub Optimization Lead (9-Month FTC) in Salford employer: M&S
Marks & Spencer is an exceptional employer, offering a dynamic and inclusive work environment that fosters continuous improvement and personal growth. With a strong commitment to employee wellbeing, competitive benefits such as a generous colleague discount, tailored training, and market-leading family policies, M&S empowers its team members to thrive while contributing to a purpose-driven mission in the retail industry. Join us in shaping the future of retail and enjoy the unique advantages of being part of a forward-thinking organisation that values diversity and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land People Hub Optimization Lead (9-Month FTC) in Salford
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at M&S. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research M&S’s values and recent projects. Show us how your skills in continuous improvement can make a real impact.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. Focus on articulating your experience in HR systems and process mapping clearly and confidently.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the M&S team.
We think you need these skills to ace People Hub Optimization Lead (9-Month FTC) in Salford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in Continuous Improvement and HR. We want to see how your skills align with the role, so don’t hold back on showcasing relevant projects you've led!
Showcase Your Data Skills:Since data-driven decision-making is key for this role, include examples of how you've used metrics to inform your strategies. We love seeing how you’ve made an impact through data, so let us know about those measurable outcomes!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key achievements stand out. Remember, less is often more!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at M&S
✨Know Your People Hub Inside Out
Before the interview, make sure you understand the People Hub Service Catalogue and how it operates. Familiarise yourself with self-service options and service delivery processes. This will help you demonstrate your knowledge and show that you're ready to hit the ground running.
✨Showcase Your Continuous Improvement Skills
Prepare examples of how you've successfully led continuous improvement initiatives in previous roles. Be ready to discuss specific methodologies you've used and the measurable outcomes achieved. This will highlight your expertise and align with the role's focus on process mapping and redesign.
✨Data-Driven Decision Making
Since the role involves using data and performance metrics, come prepared with examples of how you've leveraged data to inform decisions in past projects. Discuss how you tracked benefits and demonstrated impact, as this will resonate well with the interviewers.
✨Engage and Influence
Practice your communication and facilitation skills before the interview. Think about how you can effectively engage with diverse business partner groups and influence stakeholders at all levels. Being able to articulate your ideas clearly will set you apart from other candidates.
