At a Glance
- Tasks: Lead HR process improvements and enhance service delivery in a dynamic environment.
- Company: Join M&S, a forward-thinking retailer committed to innovation and inclusivity.
- Benefits: Enjoy a 20% discount, competitive holidays, and tailored training from day one.
- Other info: Be part of a diverse team focused on transforming the retail industry.
- Why this job: Make a real impact by optimising HR services and driving positive change.
- Qualifications: Experience in HR continuous improvement and strong communication skills required.
The predicted salary is between 50000 - 60000 £ per year.
Please note this role is a 9 month fixed term contract.
What you'll do
- Build and maintain an end-to-end People Hub Service Catalogue, providing clarity on self-service, ownership, and service delivery.
- Lead process mapping, analysis, and redesign across the People function, identifying inefficiencies and opportunities to simplify and standardise.
- Own and deliver a prioritised continuous improvement roadmap, tracking benefits and driving measurable outcomes.
- Establish and embed governance and standards, including documentation, controls, process libraries, and compliance requirements.
- Develop capability across the People Hub by coaching teams in continuous improvement tools, methodologies, and ways of working.
Who you are
- Strong background in Continuous Improvement within an HR or shared services environment.
- Ability to use data and performance metrics to inform decisions and demonstrate impact.
- Experience leading cross-functional projects and managing diverse business partner groups.
- Working knowledge of HR systems, organisational change approaches, and service improvement techniques.
- Excellent communication and facilitation skills, with the confidence to influence and engage at all levels.
What's in it for you?
Working at M&S means being part of something bigger - helping to deliver quality, value and service to millions of customers every day. We're inclusive, fast-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing. Here are just a few of the benefits that make working here even more rewarding:
- 20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you've completed your probation.
- Competitive holiday allowance with the option to buy more.
- Discretionary bonus schemes linked to your performance and ours.
- Strong pension and life assurance to help plan for the future.
- Tailored induction and training to support your development from day one.
- Exclusive perks and savings through our M&S Choices portal.
- Market-leading family policies, including parental, adoption and neonatal leave.
- 24/7 wellbeing support, including virtual GP access and mental health services.
- One paid volunteer day a year to support a cause that matters to you.
Everyone's welcome. We are ambitious about the future of retail. We're disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We're transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen. We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together. If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don't hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
HRSSC Optimisation Manager - 9 Month Fixed Term Contract in Salford employer: M&S
Marks & Spencer is an exceptional employer, offering a dynamic and inclusive work environment that fosters continuous improvement and personal growth. With a strong commitment to employee wellbeing, competitive benefits such as a generous colleague discount, tailored training, and market-leading family policies, M&S empowers its team members to thrive while contributing to a purpose-driven mission in the retail sector. Join us in shaping the future of retail and enjoy the unique advantages of being part of a forward-thinking organisation that values diversity and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land HRSSC Optimisation Manager - 9 Month Fixed Term Contract in Salford
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at M&S. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by practising common questions related to continuous improvement and HR processes. We want you to showcase your skills confidently!
✨Tip Number 3
Show off your data skills! Be ready to discuss how you've used metrics to drive improvements in past roles. Numbers speak volumes, and we love seeing that impact.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the M&S family.
We think you need these skills to ace HRSSC Optimisation Manager - 9 Month Fixed Term Contract in Salford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in Continuous Improvement and HR. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Data Skills:Since data-driven decision-making is key for this role, include examples of how you've used data and performance metrics in past projects. We love seeing how you can demonstrate impact through numbers!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your points are easy to understand and directly related to the job description.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at M&S
✨Know Your People Hub
Familiarise yourself with the concept of a People Hub Service Catalogue. Be ready to discuss how you would build and maintain it, focusing on self-service and service delivery. This shows your understanding of the role and its impact on the organisation.
✨Showcase Continuous Improvement Skills
Prepare examples of how you've led process mapping and redesign in previous roles. Highlight specific inefficiencies you identified and how you simplified processes. This will demonstrate your hands-on experience in continuous improvement within an HR context.
✨Data-Driven Decision Making
Be prepared to discuss how you use data and performance metrics to inform decisions. Bring examples of how your data-driven approach has led to measurable outcomes in past projects. This will illustrate your analytical skills and ability to drive results.
✨Engage and Influence
Practice your communication and facilitation skills. Think of scenarios where you successfully influenced stakeholders at various levels. Being able to articulate your thoughts clearly and confidently will be key in showcasing your fit for this role.
