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- Tasks: Serve customers with fresh bakery products and maintain store standards.
- Company: Join M&S, a leading retailer known for quality and innovation.
- Benefits: Competitive pay, flexible hours, and training opportunities.
- Why this job: Be the face of M&S, delivering exceptional service and fresh food daily.
- Qualifications: Passion for food and strong customer service skills required.
- Other info: Inclusive workplace with opportunities for growth and development.
The predicted salary is between 11 - 13 £ per hour.
Join our team at M&S as a Customer Assistant in our Bakery section, working at the sharp end of fresh produce, under pressure and with precision. We are seeking passionate individuals with a love for food that strive for perfection every day. You will be a hands-on, sleeves-up brand ambassador bringing energy and attention to detail to every shift – delivering hot bread, fresh perspectives, and fast, five-star service to our customers.
Under 18 disclaimer: This job role involves working with specialist cutting equipment and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
Work Pattern
- Thursday 05:30-12:00
- Friday 05:30-12:00
- Saturday 05:30-12:00
Responsibilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
- Build expert product knowledge to sell and recommend our products and services
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
- Build expert product knowledge to sell and recommend our products and services
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Everyone’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant - In Store Bakery - Rickmansworth Simply Food employer: M&S
Contact Detail:
M&S Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - In Store Bakery - Rickmansworth Simply Food
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on M&S and their Bakery section. Understanding their values and what they stand for will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering five-star service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your interview to demonstrate your passion for great service.
✨Tip Number 3
Dress the part! When you show up for your interview, make sure you look presentable and professional. This not only shows respect for the opportunity but also gives a glimpse of how you'll represent M&S as a brand ambassador in-store.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the M&S careers page. This way, you can ensure your application gets the attention it deserves and you’ll be one step closer to joining our fantastic team!
We think you need these skills to ace Customer Assistant - In Store Bakery - Rickmansworth Simply Food
Some tips for your application 🫡
Show Your Passion for Food: When you're writing your application, let your love for food shine through! Share any experiences or stories that highlight your enthusiasm for fresh produce and how it connects to the role.
Highlight Your Customer Service Skills: Make sure to emphasise your customer service experience. We want to see how you've gone above and beyond to deliver great service in the past, so share specific examples that demonstrate your ability to engage with customers.
Be Detail-Oriented: Since attention to detail is key in this role, mention any experiences where you’ve had to keep things tidy or organised. This could be in previous jobs or even in personal projects – just show us you can keep things in order!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and helps us get to know you better. Plus, it’s super easy!
How to prepare for a job interview at M&S
✨Know Your Products
Before the interview, take some time to familiarise yourself with the bakery products M&S offers. Being able to discuss your favourite items and why they stand out will show your passion for food and help you connect with the interviewer.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about times when you went above and beyond to meet a customer's needs, as this role is all about delivering remarkable service.
✨Demonstrate Attention to Detail
Since the job requires precision, be ready to discuss how you ensure quality in your work. You might mention how you keep things organised or how you double-check your tasks to maintain high standards.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, like handling a difficult customer or managing multiple tasks at once. Practising your responses to these scenarios can help you feel more confident during the interview.
