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- Tasks: Serve customers, keep the store tidy, and promote our amazing food products.
- Company: Join M&S, a leader in retail innovation and customer service.
- Benefits: Earn £12.60 per hour with flexible working options.
- Why this job: Be the face of M&S and make a real impact on customer experiences.
- Qualifications: Great communication skills and a passion for customer service.
- Other info: Inclusive workplace with opportunities for growth and development.
Join our team at M&S as a Customer Assistant in our Foods section, where you'll become a champion of our high-quality products, great value offers, and excellent customer service. We're seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers.
You'll be a brand ambassador who's ready to recommend our newest Food products. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.
- At M&S our customers don't wait, you'll be ready to roll your sleeves up, work hard and go above and beyond every day.
- Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
- Being a team player is crucial. You'll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community.
- Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Rate of Pay: £12.60 per hour
Work Pattern:
- Week 1: Monday 08:00-16:00, Tuesday 08:00-16:00, Wednesday 08:00-16:00, Friday 08:00-16:00, Saturday 08:00-16:00
- Week 2: Tuesday 08:00-16:00, Wednesday 08:00-16:00, Thursday 08:00-16:00, Friday 08:00-16:00, Saturday 08:00-16:00
Due to operational requirements, all successful candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.
Purpose: To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services
- We'll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities:
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone's Welcome: M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That's why we're revolutionising how we work and offering our most exciting opportunities yet. There's never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Christmas Customer Assistant in Reading employer: M&S
Contact Detail:
M&S Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Christmas Customer Assistant in Reading
✨Tip Number 1
Get to know M&S inside out! Familiarise yourself with our Food products and promotions. When you chat with customers, your enthusiasm and knowledge will shine through, making you a standout candidate.
✨Tip Number 2
Show off your digital skills! Be ready to demonstrate how you can use tools like the Sparks App to enhance customer experiences. This will show that you're not just a people person but also tech-savvy.
✨Tip Number 3
Be a team player! During interviews or assessments, highlight your ability to work well with others. Share examples of how you've supported colleagues in the past, as this is key to creating a great store environment.
✨Tip Number 4
Flexibility is your friend! Be prepared to discuss how you can adapt to different roles within the store. Show that you're ready to roll up your sleeves and tackle whatever comes your way during the busy Christmas period.
We think you need these skills to ace Christmas Customer Assistant in Reading
Some tips for your application 🫡
Show Your Passion for Food: When you're writing your application, let your love for M&S Food products shine through! Share any personal experiences or favourite products that make you excited about working with us. We want to see that you're genuinely enthusiastic about being a brand ambassador.
Highlight Your Customer Service Skills: Make sure to emphasise your customer service experience in your application. Talk about times you've gone above and beyond for customers, as this is key to delivering the remarkable service we pride ourselves on at M&S. We’re all about making our customers feel valued!
Be Digital Savvy: Since being digitally confident is essential, mention any experience you have with digital tools or apps. If you've used similar technology before, let us know! This will show us that you're ready to enhance the customer experience using our Sparks App and in-store devices.
Tailor Your Application: Take a moment to tailor your application specifically for the Christmas Customer Assistant role. Use keywords from the job description and demonstrate how your skills align with what we're looking for. Remember, applying through our website is the best way to get noticed!
How to prepare for a job interview at M&S
✨Know Your Products
Before the interview, brush up on M&S Food products. Familiarise yourself with their bestsellers and any seasonal items. This will show your passion for the brand and help you answer questions about product recommendations confidently.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in the past. Think about times when you went above and beyond to help a customer or resolved a tricky situation. This will demonstrate your commitment to providing remarkable service.
✨Be Digitally Savvy
Since being digitally confident is essential, make sure you understand how to use digital tools like apps and in-store devices. You might be asked about your experience with technology, so be ready to discuss how you can enhance the customer experience using these tools.
✨Emphasise Teamwork and Flexibility
M&S values team players, so think of examples where you've worked well in a team or adapted to changing situations. Highlight your ability to support colleagues and contribute to a positive store environment, as this aligns with their core values.