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- Tasks: Serve customers with a smile and keep the café running smoothly.
- Company: Join the vibrant M&S Café team at Arnison Centre Durham.
- Benefits: Flexible hours, training opportunities, and a fun work environment.
- Why this job: Be the face of M&S and create memorable experiences for customers.
- Qualifications: Great communication skills and a passion for customer service.
- Other info: Inclusive workplace with a commitment to diversity and growth.
The predicted salary is between 11 - 16 £ per hour.
Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service. You will be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.
Work Pattern
- Sunday: 10:00–14:00
- Monday: 13:30–17:30
- Wednesday: 10:00–14:00
- Friday: 13:30–17:30
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points.
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product.
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities.
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services.
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time.
Key Capabilities
- High levels of customer service.
- Committed to delivering excellent work with great attention to detail.
- Open to and acts upon feedback, asking for this regularly.
- Takes accountability for planning and managing own workload efficiently.
- Strong communication skills.
- Adaptable to changing situations.
- Builds positive relationships by being a good listener.
- Good level of digital capability.
Everyone’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant - Cafe - Arnison Centre Durham in North East employer: M&S
Contact Detail:
M&S Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Cafe - Arnison Centre Durham in North East
✨Tip Number 1
Get to know the café vibe! Before your interview, pop into the M&S Café and observe how the team interacts with customers. This will help you understand the pace and service style they expect, plus it shows your genuine interest.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle a busy café environment. Role-play with a friend or family member to get comfortable with making recommendations and engaging with customers.
✨Tip Number 3
Be ready to showcase your adaptability! During the interview, share examples of how you've successfully managed changing situations in the past. This will demonstrate that you can keep calm under pressure, just like the role requires.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Customer Assistant - Cafe - Arnison Centre Durham in North East
Some tips for your application 🫡
Show Your Passion for Customer Service: When you're writing your application, let your enthusiasm for customer service shine through. We want to see how you put customers first and create memorable experiences, so share any relevant stories or examples that highlight your skills.
Tailor Your Application: Make sure to customise your application to fit the role of Customer Assistant at M&S Café. Use keywords from the job description and demonstrate how your experience aligns with the responsibilities and values we hold dear.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the role. Highlight your key skills and experiences that relate directly to the job.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. This way, you can ensure your application reaches us quickly and you’ll have access to all the latest updates about your application status.
How to prepare for a job interview at M&S
✨Know Your Customer Service Basics
Before the interview, brush up on your customer service skills. Think about times you've gone above and beyond for a customer. Be ready to share specific examples that highlight your ability to stay calm under pressure and deliver five-star service.
✨Familiarise Yourself with M&S Products
Take some time to learn about the products offered at M&S Café. Being able to make informed recommendations will show your enthusiasm for the role and your commitment to providing excellent service. It’s all about making that connection with customers!
✨Practice Your Communication Skills
Strong communication is key in this role. Practice how you would engage with customers, ask questions, and listen actively. You might even want to role-play with a friend to get comfortable with different scenarios you could face during busy periods.
✨Show Your Adaptability
In a fast-paced environment like the M&S Café, things can change quickly. Be prepared to discuss how you've adapted to changing situations in the past. Highlight your flexibility and willingness to take on new challenges, as this will resonate well with the interviewers.