Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support our stores by managing stock and ensuring a smooth shopping experience.
- Company: Join the innovative team at M&S, a leader in retail.
- Benefits: Competitive pay, flexible hours, and a chance to grow your skills.
- Why this job: Be the backbone of our store and make a real difference for customers.
- Qualifications: Strong communication skills and a commitment to excellent customer service.
- Other info: Inclusive workplace with opportunities for everyone to thrive.
The predicted salary is between 13 - 16 £ per hour.
Join our team at M&S as a Customer Assistant in Operations. You’ll be the backstage powerhouse of our stores. It’s a physically demanding, high-intensity role that keeps our stores running like clockwork. If you’re ready to roll your sleeves up and work smart, this is the role for you.
Work Pattern:
- Sunday 05:00 – 09:00
- Monday 16:15 - 21:15
- Thursday 03:00 - 09:00
- Friday 03:00 - 09:00
- Saturday 03:00 - 09:00
You’ll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There’s no room for delay. You’ll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.
Purpose: To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities:
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities:
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone’s Welcome: M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant - Warehouse Operative - Morpeth Sanderson employer: M&S
Contact Detail:
M&S Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Warehouse Operative - Morpeth Sanderson
✨Tip Number 1
Get to know the company! Before you step into that interview, do a bit of homework on M&S. Understand their values, products, and what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Grab a mate and do some mock interviews. Focus on common questions for customer service roles, like how you handle difficult customers or work under pressure. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 3
Show your enthusiasm! When you're chatting with the hiring team, let your passion for customer service shine through. Share examples of how you've gone above and beyond for customers in the past. They want to see that you're ready to roll up your sleeves and get stuck in!
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds. Plus, it shows you’re keen on the role!
We think you need these skills to ace Customer Assistant - Warehouse Operative - Morpeth Sanderson
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the role shine through! We want to see that you’re excited about being a Customer Assistant and ready to roll your sleeves up. A bit of personality goes a long way!
Tailor Your Application: Make sure to customise your application to highlight how your skills match the job description. We’re looking for someone who can keep our store running smoothly, so mention any relevant experience you have in fast-paced environments.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the role. Remember, we’re all about efficiency here!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at M&S
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Customer Assistant in Operations. Familiarise yourself with the tasks like stock management and customer service. This will help you demonstrate your knowledge and show that you're ready to roll your sleeves up.
✨Showcase Your Customer Service Skills
Since this role is all about delivering great customer experiences, think of examples from your past where you've gone above and beyond for customers. Be prepared to discuss how you can engage with customers and meet their needs effectively.
✨Demonstrate Your Adaptability
This job requires you to be adaptable to changing situations. Think of times when you've had to adjust quickly to new challenges or feedback. Highlighting your flexibility will show that you're a good fit for the fast-paced environment.
✨Ask Questions About the Team and Culture
At the end of the interview, don’t hesitate to ask questions about the team dynamics and company culture. This shows your interest in being part of the M&S family and helps you gauge if it’s the right fit for you.
