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For Companies At a Glance
- Tasks: Serve customers, keep shelves stocked, and deliver exceptional service in a fast-paced environment.
- Company: Join M&S, the UK's fastest growing retailer with a focus on innovation.
- Benefits: Competitive pay, flexible hours, and a supportive team culture.
- Why this job: Be part of a dynamic team and make a real difference in customer experiences.
- Qualifications: Strong customer service skills and a willingness to learn.
- Other info: Embrace a vibrant work culture with opportunities for growth and development.
The predicted salary is between 10 - 13 £ per hour.
Under 18 Disclaimer: This job role involves working late nights and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
Work Pattern
- Sunday 05:00-09:00
- Monday 04:00-08:00
- Thursday 04:00-08:00
- Friday 04:00-08:00
Purpose
Join M&S as a Customer Assistant in our Food section, where you’ll become at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we’re driving. We’re seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head‑on. You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service, you’ll make sure our customers feel truly valued every time they shop with us.
Key Responsibilities
- Serve our customers efficiently, both on the shop floor and at service points.
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product.
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities.
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services.
We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time.
Key Capabilities
- High levels of customer service.
- Committed to delivering excellent work with great attention to detail.
- Open to and acts upon feedback, asking for this regularly.
- Takes accountability for planning and managing own workload efficiently.
- Strong communication skills.
- Adaptable to changing situations.
- Builds positive relationships by being a good listener.
- Good level of digital capability.
Everyone’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met, to provide a fair and transparent process of assessment.
Customer Assistant - Food - Eclipse Park Maidstone employer: M&S
Contact Detail:
M&S Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Food - Eclipse Park Maidstone
✨Tip Number 1
Get to know M&S and their food products inside out! When you walk into that interview, show off your passion for their offerings. It’s all about demonstrating that you’re not just another candidate, but someone who genuinely cares about delivering top-notch service.
✨Tip Number 2
Practice your customer service skills! Role-play with a friend or family member to get comfortable with handling different customer scenarios. Remember, it’s all about staying calm under pressure and showing that you can think on your feet.
✨Tip Number 3
Be ready to showcase your digital skills! Familiarise yourself with the Sparks App and any other tech tools M&S uses. Being digitally confident will set you apart and show that you’re ready to enhance the customer experience right from the start.
✨Tip Number 4
Don’t forget to highlight your teamwork abilities! M&S values a positive work environment, so share examples of how you’ve worked well in a team before. Show them you’re the kind of person who lifts others up and contributes to a great atmosphere.
We think you need these skills to ace Customer Assistant - Food - Eclipse Park Maidstone
Some tips for your application 🫡
Show Your Passion for Food: When you're writing your application, let us know why you love food and what excites you about working in the M&S Food section. Share any experiences you've had that showcase your enthusiasm for great products and customer service!
Highlight Your Customer Service Skills: We want to see how you shine when it comes to serving customers. Use examples from past jobs or experiences where you went above and beyond to help someone out. This will show us you're ready to deliver that five-star service we value.
Be Digital Savvy: Mention any experience you have with digital tools or apps, especially if you've used them in a retail setting. We’re looking for team members who can confidently use technology to enhance the customer experience, so don’t hold back!
Emphasise Teamwork and Flexibility: Let us know how you work well in a team and adapt to changing situations. Share stories that demonstrate your ability to support colleagues and thrive in a fast-paced environment. We love a good team player!
How to prepare for a job interview at M&S
✨Know Your M&S Food
Before your interview, take some time to familiarise yourself with M&S Food products. Understand the latest offerings and be ready to discuss your favourites. This shows your passion for the brand and helps you connect with the interviewer.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in the past. Think about times when you went above and beyond to help a customer or resolved a tricky situation. This will demonstrate your commitment to providing five-star service.
✨Embrace the Pressure
Since this role involves working in a high-pressure environment, be ready to discuss how you handle stress. Share specific instances where you thrived under pressure, highlighting your ability to stay sharp and focused during busy periods.
✨Be Digital Savvy
Familiarise yourself with digital tools like the Sparks App and any in-store devices. Mentioning your comfort with technology during the interview will show that you're prepared to enhance the customer experience using these tools.
