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For Companies At a Glance
- Tasks: Serve customers with a smile and keep the café running smoothly.
- Company: Join the vibrant M&S Café team at Eclipse Park Maidstone.
- Benefits: Flexible hours, great team environment, and opportunities for personal growth.
- Why this job: Be part of a dynamic team and enhance customer experiences every day.
- Qualifications: No prior experience needed, just a passion for service and teamwork.
- Other info: Fast-paced role perfect for those who thrive under pressure.
The predicted salary is between 10 - 13 £ per hour.
Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service. You will be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.
Work Pattern
- Sunday: 11:00 - 15:00
- Monday: 11:00 - 15:00
- Tuesday: 11:00 - 15:00
- Wednesday: 11:00 - 15:00
- Saturday: 11:00 - 15:00
Purpose
- To deliver a great shopping experience for customers, putting customers before task every time.
- Champion new ways of working within stores through an open mindset and positive attitude.
- Complete tasks and processes that deliver ‘best in town’ standards.
- Serve and sell across all channels brilliantly well.
- Be the voice of our customer to help us continually improve.
Key Accountabilities
- Serve our customers efficiently and brilliantly well – on the shop floor and at service points.
- Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy.
- Skilled to utilise all digital tools and communication channels to do the job.
- Share customer and colleague feedback to help us do things better.
- Share knowledge and experience with colleagues to support others in building skill and confidence.
- Own their own learning & development and proactively access digital learning solutions.
- Know the daily sales targets, priorities, promotions & selling opportunities.
- Have great product knowledge to sell and recommend our products and services.
- Proactively engage with customers to understand their needs and make recommendations.
- Understand the store priorities and their part to play.
- Complete tasks with pace and in line with SOPs.
- Minimise cost and waste through good process practice.
- Follow safe and legal working practices.
Key Capabilities
- Understands how M&S operates, its strategy, future and the role they play.
- Committed to delivering excellent work fast with great attention to detail.
- Open to and acts on feedback, asking for this regularly.
- Sets performance objectives for self in conjunction with line manager and in line with business plans.
- Takes accountability for planning and managing own work efficiently to ensure objectives are met.
- Is curious and asks questions to challenge the status quo.
- Effective at communicating their intentions to others; ensures communication is clear and simple.
- In control of their own reactions and considers how to share their perspective to create better reaction for team.
- Copes well with change and work challenges and recovers quickly from its impact.
- Builds positive relationships by being a good listener and getting to know people by establishing a connection.
Technical Skills/Experience
- Contributing to store sales and cost control.
- Work across the store to get things done right first time within timescales.
- Comprehensive knowledge of customer shopping channels.
- Good level of product knowledge and services across the store.
- Up to date knowledge of the commercial operation and brilliant basics.
- Good level of digital capability and use of digital tools and applications.
- Understand customer needs and spot selling opportunities.
- Adapting to change.
- Good Knowledge of VM principles.
Key Relationships and Stakeholders
- Customers
- Colleagues
- Store Leadership
Customer Assistant - Cafe - Eclipse Park Maidstone employer: M&S
Contact Detail:
M&S Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Cafe - Eclipse Park Maidstone
✨Tip Number 1
Get to know the café inside out! Familiarise yourself with the menu and the best-selling items. When you walk in for your interview, show off your knowledge and passion for the products – it’ll impress the hiring team!
✨Tip Number 2
Practice your customer service skills before the big day. Role-play with a friend or family member to handle different customer scenarios. This will help you stay calm under pressure and demonstrate your ability to deliver that five-star service they’re looking for.
✨Tip Number 3
Be ready to showcase your teamwork skills! Think of examples where you’ve worked well with others, especially in busy environments. M&S values collaboration, so showing you can be a great team player will definitely work in your favour.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage with us directly. Good luck!
We think you need these skills to ace Customer Assistant - Cafe - Eclipse Park Maidstone
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for delivering top-notch customer service shine through. We want to see that you genuinely care about making customers feel welcome and valued in the café.
Highlight Your Team Spirit: This role is all about teamwork! Make sure to mention any experiences where you've worked well with others, especially in high-pressure situations. We love seeing how you can contribute to a positive team environment.
Be Specific About Your Skills: Don’t just say you’re great at multitasking; give us examples! Whether it’s handling busy periods or using digital tools, show us how your skills align with what we need in the café.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at M&S
✨Know Your Stuff
Before the interview, make sure you have a solid understanding of M&S and its café operations. Familiarise yourself with their products, services, and any current promotions. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered excellent customer service. Think about times when you handled pressure well or went above and beyond for a customer. This will demonstrate your ability to thrive in a fast-paced environment.
✨Practice Your Communication
Since this role involves engaging with customers and colleagues, practice clear and effective communication. You might want to do mock interviews with friends or family, focusing on how you articulate your thoughts and respond to questions.
✨Be Ready to Adapt
The café environment can change quickly, so be prepared to discuss how you handle change and challenges. Think of specific instances where you've adapted to new situations or processes, as this will highlight your flexibility and problem-solving skills.
