At a Glance
- Tasks: Deliver exceptional customer service and keep our food section stocked and tidy.
- Company: Join M&S, the UK's fastest growing retailer with a focus on innovation.
- Benefits: Flexible working hours, inclusive culture, and opportunities for personal growth.
- Why this job: Be the face of M&S and make a real difference in customers' shopping experiences.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Join a diverse team and help shape the future of retail.
The predicted salary is between 11 - 13 £ per hour.
Join M&S as a Customer Assistant in our Food section, where you will be at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we’re driving.
We’re seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on. You will be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you’ll make sure our customers feel truly valued every time they shop with us.
Work Pattern
- Sunday 14:00-18:00
- Tuesday 18:00-22:00
- Friday 18:00-22:00
- Saturday 18:00-22:00
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant - Food - Lytham St Annes Simply Food employer: M&S
Contact Detail:
M&S Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Food - Lytham St Annes Simply Food
✨Tip Number 1
Get to know M&S Food products inside out! When you walk into that interview, show off your passion for the brand and its offerings. This will not only impress the hiring team but also demonstrate that you're ready to be a brand ambassador.
✨Tip Number 2
Practice your customer service skills! Think about how you would engage with customers in-store. Role-play scenarios with friends or family to get comfortable with recommending products and handling queries like a pro.
✨Tip Number 3
Be adaptable! The retail environment can change quickly, so show that you can handle pressure and adjust to new situations. Share examples from past experiences where you've successfully navigated challenges.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the M&S team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Customer Assistant - Food - Lytham St Annes Simply Food
Some tips for your application 🫡
Show Your Passion for Food: When you're writing your application, let your love for food shine through! Talk about your favourite M&S products and why you think they stand out. This will show us that you're not just looking for a job, but that you genuinely care about what we offer.
Highlight Your Customer Service Skills: We want to know how you’ve gone above and beyond for customers in the past. Share specific examples of when you provided excellent service or resolved a tricky situation. This will help us see that you’re ready to deliver that five-star service we’re all about!
Be Yourself: Don’t be afraid to let your personality come through in your application. We’re looking for down-to-earth colleagues who can connect with our customers. A bit of humour or a personal touch can make your application stand out from the crowd!
Apply Through Our Website: Make sure you apply through our website for the best chance of success! It’s super easy, and you’ll get all the info you need about the role. Plus, it shows us that you’re keen to join the M&S family right from the start.
How to prepare for a job interview at M&S
✨Know Your Products
Before the interview, take some time to familiarise yourself with M&S Food products. Being able to confidently discuss your favourite items or recent promotions will show your passion and knowledge, which is key for a Customer Assistant role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Think about times when you went above and beyond to help a customer, as this will demonstrate your commitment to providing five-star service.
✨Embrace Feedback
During the interview, be open about how you handle feedback. Share instances where you’ve received constructive criticism and how you used it to improve your performance. This shows that you’re adaptable and willing to grow, which is essential in a fast-paced environment.
✨Engage with the Interviewer
Make sure to actively engage with the interviewer by asking questions about the team and the store's goals. This not only shows your interest in the position but also helps you understand how you can contribute to the success of the store.
