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- Tasks: Shape and execute loyalty strategies for Financial Services, enhancing customer experience.
- Company: Join a leading age-inclusive jobs board focused on innovation.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic role with a focus on digital transformation and customer engagement.
- Why this job: Make a real impact by creating personalised loyalty programmes that delight customers.
- Qualifications: Experience in proposition management and strong stakeholder collaboration skills.
The predicted salary is between 60000 - 80000 £ per year.
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.
As a Senior Proposition Manager, you will support the development of the loyalty agenda for Financial Services across all our products & services, helping to shape the propositions, measurement frameworks and overseeing end to end execution to ensure we delight and reward customers, strengthening brand sentiment, while driving incremental sales.
You will deliver bespoke, personalised offers for our FS customers by joining up loyalty activity across the FS product set - including Credit, ATMs, Insurance, Savings, Travel Money, and emerging products such as embedded credit - to create a cohesive, compelling and effective loyalty programme.
You will partner with a variety of stakeholders across the business (including key relationships with Sparks and the Data / Analytics / AI team).
What you'll do
- Lead the end-to-end digitisation of Club Rewards, shaping the future FS loyalty proposition and accelerating digital adoption across the customer base in partnership with.
Senior Proposition Manager in London employer: M&S
Contact Detail:
M&S Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Proposition Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their loyalty agenda and think about how your skills can help shape their propositions. This will show you're genuinely interested and ready to contribute.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online resources to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s time to shine.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Senior Proposition Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Proposition Manager role. Highlight your experience in loyalty programmes and any relevant financial services expertise. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how you can contribute to our loyalty agenda. Be specific about your achievements and how they relate to the job description.
Showcase Your Stakeholder Management Skills: Since you'll be partnering with various stakeholders, make sure to highlight your experience in managing relationships. Share examples of how you've successfully collaborated with teams in the past to drive results.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any updates from us!
How to prepare for a job interview at M&S
✨Know Your Stuff
Make sure you understand the financial services landscape, especially around loyalty programmes. Brush up on current trends and how they impact customer engagement. This will show that you're not just interested in the role but also passionate about the industry.
✨Showcase Your Stakeholder Skills
Since this role involves partnering with various stakeholders, be ready to discuss your experience in collaboration. Prepare examples of how you've successfully worked with different teams, particularly in data analytics or customer insights, to drive results.
✨Be Ready to Discuss Personalisation
Personalised offers are key in this role. Think about how you've used data to create tailored propositions in the past. Be prepared to share specific examples that highlight your ability to delight customers through bespoke solutions.
✨Demonstrate Your Digital Savvy
With a focus on digitisation, it's crucial to show your understanding of digital tools and platforms. Talk about any experience you have with digital transformation projects, especially in loyalty programmes, and how you can leverage technology to enhance customer experiences.