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- Tasks: Lead the transformation programme in Marketing, ensuring alignment with business goals and effective governance.
- Company: Join M&S, a dynamic and inclusive retailer pushing boundaries in the digital era.
- Benefits: Enjoy 20% discount, competitive holidays, wellbeing support, and a generous pension scheme.
- Why this job: Make a real impact in a transformative role that shapes the future of retail.
- Qualifications: Experience in managing complex programmes, strong marketing knowledge, and excellent communication skills.
- Other info: Be part of a diverse team committed to innovation and positive change.
The predicted salary is between 36000 - 60000 £ per year.
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.
What’s in it for you:
- Being a part of M&S is exactly that - playing your part to bring the magic of M&S to our customers every day. We’re an inclusive, dynamic, exciting, and ever-evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever, and however they want to shop with us.
- After completing your probationary period, you’ll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
- Competitive holiday entitlement with the potential to buy extra holiday days!
- Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
- A generous Defined Contribution Pension Scheme and Life Assurance.
- A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
- Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
- Industry-leading parental, adoption, and neonatal policies, providing support and flexibility for your family.
- Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
- A charity volunteer day to support a charity or cause you’re passionate about through a dedicated day away from work.
What you’ll do:
- Responsible for running the planning, execution, and governance of the transformation programme within the Marketing function. This role ensures delivery of measurable outcomes aligned to business objectives and supports the implementation of a robust governance framework to track progress, manage risks, and report effectively to relevant sponsors.
- Run the end-to-end delivery of the Marketing Transformation programme, ensuring alignment with strategic business objectives.
- Define programme scope, goals, deliverables, and timelines in collaboration with stakeholders.
- Coordinate multiple workstreams with Online, Digital & Tech & Foods.
- Develop and embed a governance framework to ensure structured programme oversight, decision-making, and risk management.
- Establish and maintain reporting and meeting cadences to track progress and escalate issues proactively.
- Lead programme meetings and ensure timely submission of progress reports, investment updates, and performance metrics.
- Manage senior stakeholders across Marketing, IT, Finance, Online and external partners to ensure alignment, buy-in, and collaboration.
- Facilitate change management by working closely with impacted teams to ensure successful adoption of new processes, tools, and ways of working.
- Identify programme-level risks and dependencies, implement mitigation strategies, and ensure resource allocation is aligned with priorities.
- Manage programme budgets, including supplier-spend, ensuring cost-effectiveness and value delivery.
- Timely delivery of programme milestones against scope and budget.
- Clear and transparent reporting with no surprises.
- Demonstrable improvements in marketing effectiveness, efficiency, and capability as per business cases.
Who you are:
- Proven experience managing complex, cross-functional transformation programmes (ideally in Marketing, Digital or Commercial BUs).
- Strong understanding of marketing operations, technology, and data-driven decision-making.
- Expertise in programme governance, project management methodologies (e.g., Agile, Waterfall, Prince2), and reporting frameworks.
- Excellent communication, facilitation, and stakeholder management skills. Demonstrated ability to manage ambiguity, drive clarity, and lead change.
- Professional qualification in Programme / Project Management (e.g., MSP, PMP) would be desirable.
- Familiarity with marketing platforms (e.g. Adobe, HubSpot) and data tools (e.g. Power BI) would be an advantage.
- Experience working with external consultants or marketing agencies.
Everyone's welcome:
We are ambitious about the future of retail. We’re disrupting, innovating, and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted, and admired by our colleagues, customers, and suppliers. Join us and make change happen.
We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.
If you feel you’d benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
About Us:
M&S is ready to push boundaries to lead the industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team.
Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process and we are happy to talk smart/flexible working.
About the Team:
From Merchandising and Marketing - Product Development and Design, through to Supply Chain and Space Planning - our mission is to bring stylish wardrobe, home and beauty essentials to our customers via an easy, inspiring shopping experience online and in store that will delight them every time.
As we accelerate the transformation of our business to suit the changing needs of our customer, we need results-driven colleagues that not only have a passion for our product, but a strong team working ethos, creativity and a healthy commercial drive to join us on our journey.
Senior Programme Manager(Marketing Transformation) in London employer: M&S
Contact Detail:
M&S Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Programme Manager(Marketing Transformation) in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities you might not find on job boards.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how your experience aligns with their values and goals.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms to get comfortable with common questions and refine your pitch.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can keep you top of mind and show your enthusiasm for the role.
We think you need these skills to ace Senior Programme Manager(Marketing Transformation) in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Programme Manager role. Highlight your experience in managing complex transformation programmes, especially in marketing, and show how your skills align with M&S's goals.
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of your successes. Use metrics to demonstrate how you’ve improved marketing effectiveness or managed budgets effectively in previous roles.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon where possible. This will help us quickly understand your qualifications and fit for the role.
Apply Through Our Website: We encourage you to submit your application through our official website. It’s the best way to ensure your application gets into the right hands and is considered promptly. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at M&S
✨Know Your Programme Inside Out
Before the interview, make sure you thoroughly understand the Marketing Transformation programme. Familiarise yourself with its goals, deliverables, and how it aligns with the company's strategic objectives. This will help you articulate your vision and demonstrate your commitment to driving measurable outcomes.
✨Showcase Your Stakeholder Management Skills
Prepare examples of how you've successfully managed senior stakeholders in previous roles. Highlight your communication and facilitation skills, as well as your ability to drive collaboration across different teams. This is crucial for a role that requires managing multiple workstreams and ensuring alignment.
✨Demonstrate Your Change Management Expertise
Be ready to discuss your experience with change management, especially in relation to new processes and tools. Share specific instances where you've facilitated successful adoption among teams, as this will show your capability to lead transformation effectively.
✨Prepare for Technical Questions
Given the emphasis on marketing operations and technology, brush up on relevant tools like Adobe and HubSpot, as well as data-driven decision-making practices. Being able to speak confidently about these platforms will set you apart and show that you're well-prepared for the technical aspects of the role.
