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- Tasks: Lead product areas for an AI platform that enhances store colleague experiences.
- Company: Join M&S, a dynamic and inclusive retail leader.
- Benefits: Enjoy a 20% discount, competitive holidays, and wellness support.
- Other info: Be part of a fast-evolving team with excellent career development opportunities.
- Why this job: Make a real impact on store operations with innovative AI solutions.
- Qualifications: Experience in digital tools and strong stakeholder management skills.
The predicted salary is between 50000 - 60000 ÂŁ per year.
This role will play a key part in delivering Store Hub – a flagship, AI-enabled platform designed to simplify, prioritise and improve the day‑to‑day experience for store colleagues.
Working as part of a broader Store Hub product team, the Product Manager will own one or more product areas (for example: Help Hub, Next Best Action, Communications to Store Colleagues, or Labour Management), partnering closely with engineering, data, design and third‑party suppliers to deliver meaningful outcomes for stores. This role sits in a team led by a Senior Product Manager who holds the overall Store Hub vision and roadmap, and is part of a high‑profile programme sponsored by the Retail Director, with significant senior stakeholder engagement.
Successful applicants will be passionate about improving the experience of store colleagues and motivated by solving real, operational problems at scale.
What you’ll do
- Own the vision, roadmap and backlog for a Store Hub product area, translating store and business needs into clear, prioritised outcomes.
- Balance discovery and delivery, leading sprint planning and backlog refinement while owning outcomes across in‑house and third‑party teams.
- Partner with data, analytics and vendors to design and deliver trusted, explainable AI‑enabled capabilities that add real value for store colleagues.
- Collaborate closely with stores, Store Operations and cross‑functional teams to test, iterate and embed solutions in real‑world environments.
- Measure success through colleague experience and operational impact, continuously improving products with a strong focus on accessibility and simplicity.
Who you are
- Strong understanding of store operations and compliance, with experience supporting digital tools for audits, safety, incidents and evidence management.
- Proven ability to gather and document requirements, working closely with store and central teams and explaining changes clearly to non‑technical audiences.
- Experience supporting product delivery, including backlog refinement, UAT, releases and post go‑live support in a live retail environment.
- Confident stakeholder manager with strong organisation, prioritisation and problem‑solving skills, comfortable owning actions and managing risk and controls.
- Data‑literate, collaborative team player with solid Microsoft 365 skills and a clear interest in developing a career in product and modern agile ways of working.
What’s in it for you?
Working at M&S means being part of something bigger – helping to deliver quality, value and service to millions of customers every day. We’re inclusive, fast‑moving and always evolving, with a strong sense of purpose and a focus on doing the right thing.
Here are just a few of the benefits that make working here even more rewarding:
- 20% colleague discount on all M&S products and many third‑party brands for you and someone in your household, available once you’ve completed your probation.
- Competitive holiday allowance with the option to buy more.
- Discretionary bonus schemes linked to your performance and ours.
- Strong pension and life assurance to help plan for the future.
- Tailored induction and training to support your development from day one.
- Exclusive perks and savings through our M&S Choices portal.
- Market‑leading family policies, including parental, adoption and neonatal leave.
- 24/7 wellbeing support, including virtual GP access and mental health services.
- One paid volunteer day a year to support a cause that matters to you.
If you feel you’d benefit from any support or reasonable adjustments during any stage of the recruitment process, please let us know when completing your application. This information will be picked up by our team so we can put steps in place to help you be at your best through the process.
Product Manager - AI Colleague Productivity in London employer: M&S
Contact Detail:
M&S Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Manager - AI Colleague Productivity in London
✨Tip Number 1
Network like a pro! Reach out to current employees at M&S or in similar roles on LinkedIn. A friendly chat can give you insider info and might even lead to a referral, which is always a bonus.
✨Tip Number 2
Prepare for the interview by understanding the Store Hub vision. Dive deep into how AI can enhance store operations and think of examples where you've solved similar problems. Show them you're not just a fit, but the perfect fit!
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific experiences that highlight your product management skills, especially around collaboration and problem-solving. Make it relatable and engaging.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at M&S.
We think you need these skills to ace Product Manager - AI Colleague Productivity in London
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for improving the experience of store colleagues shine through. We want to see that you’re genuinely excited about solving real operational problems and making a difference!
Be Clear and Concise: Make sure to communicate your ideas clearly. Use straightforward language to explain your experience and how it relates to the role. We appreciate applicants who can break down complex concepts into simple terms, especially when discussing digital tools and processes.
Highlight Relevant Experience: Tailor your application to showcase your understanding of store operations and any relevant experience you have with product delivery. Mention specific projects or roles where you've successfully managed stakeholders or improved processes, as this will resonate with us.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at M&S
✨Know Your Product Inside Out
Before the interview, make sure you understand the Store Hub platform and its key features. Familiarise yourself with how AI can enhance store operations and improve colleague experiences. This will help you speak confidently about how you can contribute to the product's vision.
✨Showcase Your Stakeholder Management Skills
Be prepared to discuss your experience in managing stakeholders effectively. Think of examples where you've successfully communicated complex ideas to non-technical audiences. Highlight your ability to balance different priorities and how you’ve navigated challenges in past projects.
✨Demonstrate Your Data Literacy
Since this role involves partnering with data and analytics teams, be ready to talk about your experience with data-driven decision-making. Share specific instances where you've used data to inform product development or improve user experience, showcasing your analytical skills.
✨Emphasise Your Problem-Solving Approach
Prepare to discuss real operational problems you've solved in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers, focusing on how you identified issues, collaborated with teams, and implemented effective solutions that benefited the end-users.