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- Tasks: Lead the online shopping experience and enhance customer journeys through data-driven decisions.
- Company: Join M&S, a dynamic and inclusive retail leader transforming the digital landscape.
- Benefits: Enjoy 20% discount, competitive holidays, and wellbeing support for you and your family.
- Why this job: Make a real impact in a role that combines creativity with strategic thinking.
- Qualifications: Passion for site merchandising and proven experience in a similar role required.
- Other info: Be part of a diverse team committed to innovation and excellence.
The predicted salary is between 36000 - 60000 £ per year.
Please note this role is a Fixed Term Contract until Oct 2026.
What’s in it for you:
- 20% colleague discount across all M&S products and many third-party brands for you and a member of your household after completing your probationary period.
- Competitive holiday entitlement with the potential to buy extra holiday days.
- Discretionary bonus schemes awarded based on personal objectives and business performance.
- A generous Defined Contribution Pension Scheme and Life Assurance.
- A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
- Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
- Industry-leading parental, adoption, and neonatal policies, providing support and flexibility for your family.
- Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist.
- A charity volunteer day to support a charity or cause you’re passionate about through a dedicated day away from work.
What you’ll do:
- The role of the Assistant Online Merchandising Manager is to put the customer at the heart of our digital experience.
- Own the online shop for your business unit across UK and ROI websites - day to day trade the site, partner with online commercial managers, and deliver the trading strategy.
- Build strong partnerships with Online Commercial Managers to ensure effective delivery of the trade plan.
- Own day to day trade, using daily metrics to understand and improve the customer experience.
- Build cross functional relationships, collaborating but also ability to challenge, to ensure campaigns and key trading moments are optimised.
- Manage workload of offshore to ensure delivery of high-quality standards and within timelines.
- Ensure all key trading events are flawlessly executed onsite, delivering a cohesive and engaging customer experience that maximises conversion and aligns with commercial and marketing objectives.
- Deliver improvements to the onsite journey using data and insights to enhance customer experience and performance.
- Conduct regular performance reviews, using data to drive decisions, from post-implementation reviews (PIRs) to monthly deep dives.
Who you are:
- Strong passion for site merchandising and enhancing the customer journey with proven experience in a similar role.
- Commercially minded with a strategic approach to trading.
- Proficient in using data and insights to inform decision-making.
- Collaborative team player with excellent communication skills.
- Proactive, detail-oriented, and results-driven.
- Willing to challenge the status quo.
Everyone's welcome. We are ambitious about the future of retail. We’re disrupting, innovating, and leading the industry into a more conscientious, inspiring digital era. Marks & Spencer strives to be an inclusive organisation, trusted, and admired by our colleagues, customers, and suppliers. Join us and make change happen.
We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.
If you feel you’d benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application.
About Us: M&S is ready to push boundaries to lead the industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet.
About the Team: From Merchandising and Marketing - Product Development and Design, through to Supply Chain and Space Planning - our mission is to bring stylish wardrobe, home and beauty essentials to our customers via an easy, inspiring shopping experience online and in store that will delight them every time.
Assistant Onsite Merchandising Manager in London employer: M&S
Contact Detail:
M&S Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Onsite Merchandising Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with yours. This will help you stand out and show that you're genuinely interested in being part of the team.
✨Tip Number 3
Practice your pitch! Be ready to explain why you're the perfect fit for the role. Highlight your skills and experiences that directly relate to the Assistant Onsite Merchandising Manager position.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage with us directly.
We think you need these skills to ace Assistant Onsite Merchandising Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Assistant Onsite Merchandising Manager role. Highlight your experience in site merchandising and how it aligns with M&S's focus on enhancing the customer journey.
Show Your Passion: Let your enthusiasm for site merchandising shine through! Share specific examples of how you've improved customer experiences in previous roles, as this will resonate with our values at M&S.
Be Data-Driven: Since the role involves using data to inform decisions, include any relevant metrics or insights from your past work. This shows us you're not just results-driven but also strategic in your approach.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets the attention it deserves, and you’ll find all the details you need there!
How to prepare for a job interview at M&S
✨Know Your Numbers
As an Assistant Online Merchandising Manager, you'll need to be data-savvy. Brush up on key metrics related to online trading and customer experience. Be ready to discuss how you've used data in past roles to drive decisions and improve performance.
✨Show Your Passion for Merchandising
Make sure to convey your enthusiasm for site merchandising and enhancing the customer journey. Share specific examples of how you've successfully improved online shopping experiences in previous positions, highlighting your strategic approach.
✨Collaborate Like a Pro
This role requires strong partnerships with various teams. Prepare to discuss how you've effectively collaborated with others in the past. Think of examples where you challenged the status quo while maintaining positive relationships.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle challenges. Think about potential scenarios you might face in this role and how you would approach them, especially regarding trading strategies and customer engagement.
