At a Glance
- Tasks: Lead a dynamic team to deliver exceptional service and drive sales on the shop floor.
- Company: Join M&S, a forward-thinking retailer transforming the shopping experience.
- Benefits: Competitive salary, inclusive culture, and opportunities for personal growth.
- Other info: Exciting career development in a supportive and diverse environment.
- Why this job: Be at the forefront of retail innovation and make a real impact.
- Qualifications: Strong leadership skills and a passion for customer service.
The predicted salary is between 36000 - 60000 € per year.
As a Team Manager in Food, you will be responsible for leading a team on the shop floor to deliver exceptional availability, 5-star service, and commercial results. This is not a back-office role; it is a frontline leadership position in one of the most competitive retailers in the UK.
You will need to be commercially sharp, operationally resilient, and relentless in your standards. Whether managing stock, coaching your team, or solving problems, you will move with purpose and lead by example. This is your chance to step into a high-impact role and help shape the future of M&S Food as we push the boundaries in our transformation.
Key Responsibilities:
- Lead and coach a team to deliver consistently under pressure, setting the pace, building capability, and holding the line on standards.
- Work across departments to deliver a seamless customer experience, collaborating fast and fixing problems early.
- Drive commercial performance by understanding the numbers, translating them into action, and helping your team stay focused on what matters.
- Support the growth and profitability of the store through the implementation of the retail plan and delivery of KPI measures.
- Role model great customer service and ensure the delivery of a customer-focused service proposition through the team.
- Recruit and develop talent within the customer assistant team, supporting succession requirements.
- Ensure colleagues understand and are motivated to deliver their part.
- Support the store to trade safely and legally, protecting customers, colleagues, and the M&S brand.
- Deliver an inspirational, improved, and consistent visual customer journey instore.
Key Accountabilities:
- Drive profitability and sales through supporting the delivery of the Retail Plan and Store KPIs.
- Support the delivery and embedding of the business transformation plan and change initiatives.
- Deliver great standards and service by setting clear expectations with store colleagues.
- Create a multiskilled team, coaching and training to fully utilise all tools available.
- Seek customer feedback and take action to deliver improvement.
- Use data and insight to improve customer instore experience and drive performance.
- Regularly review individual performance, managing underperformance where required and celebrating success.
- Deliver all line management activities in line with company process and policy.
- Maintain a safe and legal store environment.
Technical Skills/Experience:
- Ability to lead a team to deliver excellent customer service and KPIs.
- Good understanding of commercial, visual, operational, and people processes.
- Ability to use data to identify opportunities to increase profit.
- Good working knowledge of VM principles and digital capability.
- Knowledge of legal requirements and people policies.
- Good communicator and listener who inspires and shares knowledge.
- Ability to build and maintain relationships with key stakeholders.
Key Leadership Capabilities:
- Successfully embed change for lasting commercial impact.
- Take ownership and accountability for the success of the team.
- Spend time coaching colleagues to accelerate performance and personal growth.
- Use customer feedback and market trends to guide team work.
- Communicate clearly and openly with colleagues.
Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best.
Team Manager - Food - Leicestershire Area employer: M&S
Marks & Spencer is an exceptional employer, offering a dynamic work environment in the heart of Leicestershire where innovation meets tradition. As a Team Manager in Food, you'll not only lead a passionate team but also benefit from extensive training and development opportunities that foster personal growth and career advancement. With a strong commitment to inclusivity and a culture that values collaboration and excellence, M&S empowers its employees to make a meaningful impact while enjoying a rewarding and fulfilling career.
StudySmarter Expert Advice🤫
We think this is how you could land Team Manager - Food - Leicestershire Area
✨Tip Number 1
Get to know the company inside out! Research M&S, their values, and recent news. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to team management and customer service. Use the STAR method to structure your answers and showcase your skills effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Team Manager - Food - Leicestershire Area
Some tips for your application 🫡
Show Your Leadership Skills:In your application, make sure to highlight your experience in leading teams. We want to see how you've motivated others and driven results, especially in a fast-paced environment like retail.
Be Commercially Savvy:Demonstrate your understanding of commercial performance. Use specific examples to show how you've used data to make decisions that improved sales or customer satisfaction. This is key for us at M&S!
Emphasise Customer Focus:We’re all about delivering exceptional service. Share stories that showcase your commitment to customer satisfaction and how you’ve gone the extra mile to ensure a great shopping experience.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at M&S
✨Know Your Numbers
As a Team Manager, you'll need to understand the commercial side of things. Brush up on key performance indicators (KPIs) relevant to the food retail sector. Be ready to discuss how you've used data in the past to drive sales or improve customer service.
✨Showcase Your Leadership Style
This role is all about leading a team on the shop floor. Prepare examples of how you've successfully coached and developed team members. Highlight your ability to inspire and motivate others, especially under pressure.
✨Demonstrate Problem-Solving Skills
Retail can be unpredictable, so think of specific instances where you've tackled challenges head-on. Whether it's managing stock issues or resolving customer complaints, be ready to share your thought process and the outcomes.
✨Emphasise Collaboration
You'll need to work across departments to ensure a seamless customer experience. Prepare to discuss how you've collaborated with other teams in the past. Show that you value teamwork and can communicate effectively with various stakeholders.
