At a Glance
- Tasks: Lead a dynamic team on the shop floor, inspiring excellence in service and style.
- Company: Join M&S, a trusted name in retail with a focus on inclusion and growth.
- Benefits: Competitive pay, flexible working options, and opportunities for personal development.
- Other info: Embrace a culture of growth, support, and recognition at M&S.
- Why this job: Make a real impact by shaping the future of retail and leading a motivated team.
- Qualifications: Experience in fast-paced retail leadership and strong people skills.
The predicted salary is between 30000 - 40000 £ per year.
Join M&S as a Team Manager in Food, where you'll lead from the front and play a critical role in reshaping our stores for the next generation of customers. This isn't a back-office leadership role. You'll be on the shop floor, setting the pace, raising standards, and inspiring your team to deliver standout style, sharp service, and strong commercial results, even when the pressure is on.
We're looking for confident, people-first leaders who thrive in fast-moving environments, make bold decisions, and know how to bring the best out of others.
What success looks like:
- A department that trades strongly, looks brilliant and delivers five-star service
- A motivated, multiskilled team who feel supported, challenged and proud of what they deliver
- Clear ownership of standards, safety, availability and operational excellence
- Strong commercial results driven by insight, pace and great leadership
- A culture where people feel valued, developed and excited to grow with M&S
What we're looking for:
- Proven experience leading teams in a fast-paced retail or customer-focused environment
- Strong commercial awareness with the confidence to use data and insight to drive results
- The ability to coach, develop and performance-manage with clarity and empathy
- Confidence having constructive, sometimes difficult conversations
- A resilient, adaptable mindset with the energy to lead through change
- Digital confidence and a willingness to embrace new ways of working
- A natural role model for great service, inclusion and M&S behaviours
This is a role for leaders who don't stand still. Who raise the bar, back their people, and take real pride in delivering results the right way.
Marks & Spencer Inclusion: Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process and we are happy to talk smart/flexible working.
Shop Floor Team Leader — Frontline Retail Excellence in Leicester employer: M&S
At Marks & Spencer, we pride ourselves on being an exceptional employer that champions a vibrant and inclusive work culture. As a Team Manager in Food, you'll not only lead a dynamic team on the shop floor but also benefit from extensive growth opportunities, a supportive environment, and a commitment to excellence that empowers you to make a real impact. Join us in reshaping retail for the next generation while enjoying the satisfaction of delivering outstanding service and results.
StudySmarter Expert Advice🤫
We think this is how you could land Shop Floor Team Leader — Frontline Retail Excellence in Leicester
✨Tip Number 1
Get to know the company culture before your interview. Dive into M&S's values and mission, and think about how your leadership style aligns with their focus on inclusion and customer service. This will help you connect better during the conversation.
✨Tip Number 2
Prepare some real-life examples of how you've led teams in fast-paced environments. Think about times when you raised standards or inspired your team under pressure. These stories will showcase your experience and confidence.
✨Tip Number 3
Practice having those tough conversations! Whether it's performance management or giving feedback, being comfortable with these discussions shows you're ready for a leadership role. Role-play with a friend or use our resources to get it right.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Shop Floor Team Leader — Frontline Retail Excellence in Leicester
Some tips for your application 🫡
Show Your Leadership Style:When you're writing your application, make sure to highlight your leadership style. We want to see how you inspire and motivate your team on the shop floor. Share specific examples of how you've raised standards and delivered great results in a fast-paced environment.
Be Data-Driven:Don't shy away from showcasing your commercial awareness! Use data and insights to back up your achievements. We love seeing candidates who can confidently use numbers to drive results, so include any relevant metrics that demonstrate your impact.
Emphasise People Skills:This role is all about people, so make sure to emphasise your ability to coach and develop your team. Talk about how you've had those tough conversations with empathy and clarity. We want to know how you create a motivated and proud team!
Apply Through Our Website:Finally, don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about M&S and what we stand for.
How to prepare for a job interview at M&S
✨Know Your Numbers
Brush up on your commercial awareness! Be ready to discuss how you’ve used data and insights in previous roles to drive results. This shows you understand the business side of retail and can make informed decisions.
✨Lead by Example
Prepare examples of how you've inspired and motivated your team in fast-paced environments. Share stories that highlight your leadership style and how you’ve raised standards while keeping morale high.
✨Embrace Constructive Conversations
Think about times when you had to have difficult conversations with team members. Be ready to explain how you approached these situations with empathy and clarity, showcasing your ability to coach and develop others.
✨Show Your Adaptability
Retail is always changing, so be prepared to discuss how you've successfully led teams through change. Highlight your resilience and energy, and share specific examples of how you’ve embraced new ways of working.
