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- Tasks: Lead a dynamic team to deliver top-notch customer service and drive sales.
- Company: Join M&S, a forward-thinking retailer transforming the shopping experience.
- Benefits: Competitive pay, inclusive culture, and opportunities for personal growth.
- Why this job: Be at the forefront of retail innovation and make a real impact.
- Qualifications: Strong leadership skills and a passion for customer service.
- Other info: Exciting career development in a supportive and diverse environment.
The predicted salary is between 36000 - 60000 £ per year.
As a Team Manager in Food, you will be responsible for leading a team on the shop floor to deliver exceptional availability, 5-star service, and commercial results. This is not a back-office role; it is a frontline leadership position in one of the most competitive retailers in the UK.
You will need to be commercially sharp, operationally resilient, and relentless in your standards. Whether you are managing stock, coaching your team, or solving problems, you will move with purpose and lead by example. This is your chance to step into a high-impact role and help shape the future of M&S Food as we push the boundaries in our transformation.
- Lead and coach a team to deliver consistently under pressure.
- Set the pace, build capability, and hold the line on standards.
- Drive commercial performance by understanding the numbers and translating them into action.
- Work across departments to deliver a seamless customer experience.
Purpose:
- Support the growth and profitability of the store through the implementation of the retail plan and delivery of the KPI measures for your area of accountability.
- Role model great customer service and ensure the delivery of a customer-focused service proposition through the team.
- Recruit and develop great talent and capability within the customer assistant team.
- Ensure colleagues understand and are motivated to deliver their part.
- Support the store to trade safely and legally, protecting customers, colleagues, and the M&S brand.
Key Accountabilities:
- Drive profitability and sales for your area through supporting the delivery of the Retail Plan and Store KPIs.
- Deliver great standards and service by setting clear expectations with store colleagues.
- Create a multiskilled team, coaching and training the team to fully utilise all available tools.
- Seek customer feedback and take action to deliver improvement.
- Regularly review individual performance through quality conversations.
Technical Skills/Experience:
- Ability to lead a team to deliver excellent customer service and KPIs across the store.
- Good understanding of commercial, visual, operational, and people processes and systems.
- Good level of digital capability and an understanding of all systems.
- Ability to have difficult conversations with effective resolutions.
- Good communicator and listener who inspires and shares knowledge.
Key Leadership Capabilities:
- Successfully embed change for lasting commercial impact and results.
- Takes ownership and accountability for the success of the team.
- Spends time coaching colleagues to accelerate performance and personal growth.
- Uses customer feedback and market trends to guide team work.
Key Relationships and Stakeholders:
- Customers
- Colleagues
- Store Leadership
- Regional Leadership
Everyone's welcome. We are ambitious about the future of retail. We are transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. Join us and make change happen.
Team Manager - Food - Lower Lakes Area in Lancaster employer: M&S
Contact Detail:
M&S Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Manager - Food - Lower Lakes Area in Lancaster
✨Tip Number 1
Get to know the company inside out! Research M&S, their values, and recent initiatives. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for situational questions! Think about how you've handled challenges in the past, especially in leadership roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers and impress the interviewers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Team Manager - Food - Lower Lakes Area in Lancaster
Some tips for your application 🫡
Show Your Leadership Skills: As a Team Manager, you'll be leading from the front. Make sure your application highlights your leadership experience and how you've successfully managed teams in the past. We want to see examples of how you've inspired others and driven results!
Be Commercially Savvy: This role is all about understanding the numbers and translating them into action. In your application, share any experiences where you've used data to improve performance or drive sales. Show us that you can think commercially and make an impact!
Emphasise Customer Focus: Customer service is key in this role. Use your application to demonstrate how you've delivered exceptional service in previous positions. We love candidates who can show they understand customer needs and can create a fantastic shopping experience.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets the attention it deserves. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at M&S
✨Know Your Numbers
As a Team Manager, you'll need to be commercially sharp. Brush up on key performance indicators (KPIs) relevant to the food retail sector. Be ready to discuss how you've used data in the past to drive sales and improve customer experiences.
✨Showcase Your Leadership Style
This role is all about leading a team on the shop floor. Prepare examples of how you've successfully coached and developed team members. Highlight your ability to inspire and motivate others, especially under pressure.
✨Demonstrate Problem-Solving Skills
Retail can be unpredictable, so think of specific instances where you've tackled challenges head-on. Discuss how you’ve collaborated with different departments to resolve issues quickly and effectively, ensuring a seamless customer experience.
✨Emphasise Customer Focus
Exceptional customer service is key in this role. Be prepared to share stories that illustrate your commitment to delivering a 5-star service. Show how you’ve sought customer feedback and made improvements based on their insights.
