At a Glance
- Tasks: Own and evolve The Knowledge Hub, ensuring content is accurate and easy to access.
- Company: Join M&S, a dynamic and inclusive business focused on exceptional quality and service.
- Benefits: Enjoy a 20% discount, competitive holidays, bonuses, and wellbeing support.
- Other info: Be part of a supportive team with fantastic career development opportunities.
- Why this job: Shape the knowledge experience and drive innovation with cutting-edge technologies.
- Qualifications: Experience in knowledge management and excellent communication skills required.
The predicted salary is between 40000 - 50000 £ per year.
What You'll Do
- Own and continuously evolve The Knowledge Hub as the single source of truth, ensuring content is accurate, intuitive, and easy to access.
- Lead the end‑to‑end knowledge lifecycle, setting standards for content quality, governance, and delivery while ensuring updates land right first time.
- Shape a seamless, joined‑up approach across Activity, Communications, and Knowledge, ensuring alignment, clarity, and effective planning.
- Use insight and feedback to enhance the knowledge experience, enabling colleagues to resolve customer queries confidently and consistently.
- Drive continuous improvement and future transformation, including exploring AI and new technologies to simplify content and improve usability.
Who You Will Be
- Experienced in knowledge management, content, or communications, ideally within a customer service or operational environment.
- An excellent communicator, able to translate complex information into clear, simple, and actionable content.
- A strong planner and organiser, balancing forward planning with the agility to respond to fast‑paced, reactive demands.
- Confident in stakeholder management, able to challenge, influence, and align teams across multiple functions.
- A self‑starter with strong ownership, energy, and a continuous improvement mindset, comfortable leading, making decisions, and driving progress.
What's in it for you
- Being a part of M&S is exactly that – playing your part to bring the magic of M&S to our customers every day.
- 20% colleague discount across all M&S products and many of our third‑party brands for you and a member of your household.
- Competitive holiday entitlement with the potential to buy extra holiday days!
- Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
- A generous Defined Contribution Pension Scheme and Life Assurance.
- A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
- Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
- Industry‑leading parental, adoption and neonatal policies, providing support and flexibility for your family.
- Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
- A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work.
Equal Opportunities
We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.
Knowledge Manager: Elevate Content & Knowledge Experience employer: M&S
At M&S, we pride ourselves on being an inclusive and dynamic employer that values the contributions of every team member. As a Knowledge Manager, you'll enjoy a supportive work culture that fosters continuous improvement and personal growth, alongside competitive benefits such as a generous pension scheme, flexible parental policies, and a 20% discount across all M&S products. Join us in shaping the future of customer service while enjoying a range of wellbeing support and opportunities to make a positive impact in your community.
StudySmarter Expert Advice🤫
We think this is how you could land Knowledge Manager: Elevate Content & Knowledge Experience
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s time to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our amazing team.
We think you need these skills to ace Knowledge Manager: Elevate Content & Knowledge Experience
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Knowledge Manager role. Highlight your experience in knowledge management and content creation, and show us how you can bring clarity and simplicity to complex information.
Showcase Your Communication Skills:As an excellent communicator, it's crucial to demonstrate your ability to translate complex ideas into clear, actionable content. Use examples from your past experiences where you've successfully done this to impress us!
Emphasise Your Planning and Organising Skills:We love a strong planner! Share how you've balanced long-term projects with quick responses to changing demands. This will show us that you're ready to handle the fast-paced environment we thrive in.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can't wait to see what you bring to the table!
How to prepare for a job interview at M&S
✨Know Your Knowledge Hub
Familiarise yourself with the concept of a Knowledge Hub and how it functions as a single source of truth. Be ready to discuss how you would ensure content accuracy and accessibility, and think about examples from your past experience where you've successfully managed knowledge or content.
✨Communicate Clearly
As an excellent communicator, you’ll need to demonstrate your ability to simplify complex information. Prepare to share specific instances where you’ve translated intricate details into clear, actionable content, especially in a customer service context.
✨Show Your Planning Skills
Highlight your organisational skills by discussing how you balance long-term planning with the agility to respond to immediate demands. Bring examples of how you’ve effectively managed projects or tasks that required both foresight and flexibility.
✨Engage Stakeholders Effectively
Be prepared to talk about your experience in stakeholder management. Think of situations where you’ve had to influence or align teams across different functions, and be ready to explain your approach to building relationships and driving progress.
