At a Glance
- Tasks: Deliver exceptional customer service and keep the store stocked and tidy.
- Company: Join M&S, a leading retailer transforming the shopping experience.
- Benefits: Earn £12.60 p/h, increasing to £13.41 p/h, plus unsocial hours premium.
- Other info: Inclusive workplace with flexible working options and career growth opportunities.
- Why this job: Be the face of M&S and make a real impact on customer experiences.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 10 - 13 £ per hour.
This job role involves working early mornings and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00‑06:00.
Pay £12.60 p/h increasing to £13.41 p/h from 1st April.
Join M&S as a Customer Assistant in our Food section, where you’ll be at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need down-to‑earth colleagues who thrive under pressure, deliver five‑star service at pace, and embrace the transformation we’re driving.
Working Pattern
- Week 1: Monday 12:00‑20:00, Thursday 05:00‑13:00, Saturday 10:00‑18:00
- Week 2: Sunday 07:00‑15:00, Monday 12:00‑20:00, Thursday 05:00‑13:00
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve customers efficiently, both on the shop floor and at service points.
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product.
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities.
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services.
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time.
Key Capabilities
- High levels of customer service.
- Committed to delivering excellent work with great attention to detail.
- Open to and acts upon feedback, asking for this regularly.
- Takes accountability for planning and managing own workload efficiently.
- Strong communication skills.
- Adaptable to changing situations.
- Builds positive relationships by being a good listener.
- Good level of digital capability.
Everyone’s Welcome. M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant - Food - Knaresborough Simply Food employer: M&S
Join Marks & Spencer as a Customer Assistant in Knaresborough Simply Food, where you will be part of a dynamic team dedicated to delivering exceptional customer service in a fast-paced environment. With competitive pay rates, including an unsocial premium for early morning shifts, and a strong commitment to employee growth and inclusivity, M&S offers a supportive work culture that values your contributions and encourages personal development. Embrace the opportunity to make a meaningful impact while working for one of the UK's most trusted retailers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Food - Knaresborough Simply Food
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on M&S and their values. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your customer service skills and adaptability, as these are key for the Customer Assistant role.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional for your interview. It shows that you respect the opportunity and are ready to represent M&S well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Assistant - Food - Knaresborough Simply Food
Some tips for your application 🫡
Be Yourself:When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique and how you can bring that to our team.
Tailor Your Application:Make sure to read the job description carefully and highlight your relevant experience. Show us how your skills align with what we're looking for in a Customer Assistant – we love seeing candidates who understand our needs!
Show Your Passion for Customer Service:Since this role is all about delivering five-star service, share examples of how you've gone above and beyond for customers in the past. We want to know how you can help create a fantastic shopping experience!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s super easy, and it helps us keep track of your application. Plus, you’ll get to see all the exciting opportunities we have available!
How to prepare for a job interview at M&S
✨Know Your Products
Before the interview, take some time to familiarise yourself with the products M&S offers, especially in the food section. Being able to discuss specific items and their features will show your enthusiasm and readiness to engage with customers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about times when you went above and beyond to help a customer or resolved a difficult situation. This will demonstrate your commitment to delivering five-star service.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific situations, like dealing with an unhappy customer or managing a busy shift. Practising these scenarios can help you articulate your thought process and problem-solving skills effectively.
✨Emphasise Adaptability and Teamwork
M&S values adaptability and teamwork, so be prepared to discuss how you've worked well in a team and adapted to changing situations in previous roles. Highlighting your ability to listen and build positive relationships will resonate well with the interviewers.
