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- Tasks: Lead a dynamic team to deliver top-notch customer service and drive sales.
- Company: Join M&S, a forward-thinking retailer transforming the shopping experience.
- Benefits: Flexible hours, competitive pay, and opportunities for personal growth.
- Why this job: Be at the forefront of retail innovation and make a real impact.
- Qualifications: Strong leadership skills and a passion for customer service.
- Other info: Inclusive culture where everyone can thrive and contribute.
The predicted salary is between 1300 - 1800 £ per month.
As a Team Manager in Food, you will be responsible for leading a team on the shop floor to deliver exceptional availability, 5-star service, and commercial results. This is not a back-office role; it is a frontline leadership position in one of the most competitive retailers in the UK. You will need to be commercially sharp, operationally resilient, and relentless in your standards. Whether you are managing stock, coaching your team, or solving problems, you will move with purpose and lead by example.
This is your chance to step into a high-impact role and help shape the future of M&S Food as we push the boundaries in our transformation.
- Lead and coach a team to deliver consistently under pressure.
- Set the pace, build capability, and hold the line on standards.
- Work across departments to deliver a seamless customer experience.
- Drive commercial performance by understanding the numbers and translating them into action.
This is a big job - with big expectations. But for the right leader, it is the start of something game-changing.
Key Accountabilities:
- Drive profitability and sales for your area through supporting the delivery of the Retail Plan and Store KPIs.
- Support the delivery and embedding of the business transformation plan and change initiatives.
- Deliver great standards and service by setting clear expectations with store colleagues.
- Create a multiskilled team, coaching and training the team to fully utilise all the tools available.
- Seek customer feedback and take action to deliver improvement.
- Use data and insight to improve customer instore experience and drive performance.
- Regularly review individual performance through quality conversations.
- Recruit for the team, ensuring new starters have a brilliant onboarding experience.
- Deliver all line management activities in line with company process and policy.
- Maintain a safe and legal store environment.
Technical Skills/Experience:
- Ability to lead a team to deliver excellent customer service and KPIs.
- Good understanding of commercial, visual, operational, and people processes and systems.
- Good working knowledge of VM principles.
- Good level of digital capability and understanding of all systems.
- Knowledge of legal requirements across your area of accountability.
- Ability to have difficult conversations with effective resolutions.
- Good communicator and listener who will inspire and share knowledge.
- Ability to plan and review across the week and month.
- Ability to deliver under pressure demonstrating resilience.
- Ability to build and maintain relationships with key stakeholders.
Key Leadership Capabilities:
- Successfully embed change for lasting commercial impact.
- Address beliefs and mindsets around resistance to change.
- Take ownership and accountability for the success of your team.
- Spend time coaching colleagues to accelerate performance.
- Recognise high performance and support poor performers to improve.
- Use customer feedback and market trends to guide team work.
- Communicate clearly and openly with colleagues.
Key Relationships and Stakeholders:
- Customers
- Colleagues
- Store Leadership
- Regional Leadership
Everyone's welcome. We are ambitious about the future of retail. We are transforming how we work together and offering exciting opportunities. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. Join us and make change happen.
Team Manager - Food - West London - (Part-time) in Kingston upon Thames employer: M&S
Contact Detail:
M&S Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Manager - Food - West London - (Part-time) in Kingston upon Thames
✨Tip Number 1
Get to know the company inside out! Research M&S, their values, and recent news. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your experience aligns with the role of Team Manager. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your leadership skills.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it’s a great opportunity to reiterate why you’re the perfect fit for the team.
We think you need these skills to ace Team Manager - Food - West London - (Part-time) in Kingston upon Thames
Some tips for your application 🫡
Show Your Leadership Skills: In your application, make sure to highlight your experience in leading teams. We want to see how you've inspired others and driven performance, especially in a fast-paced environment like retail.
Be Commercially Savvy: Demonstrate your understanding of commercial performance in your written application. Use specific examples to show how you've translated numbers into actionable results in previous roles.
Emphasise Customer Focus: We’re all about delivering 5-star service, so share instances where you’ve gone above and beyond for customers. This will show us that you understand the importance of customer satisfaction in driving sales.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with M&S.
How to prepare for a job interview at M&S
✨Know Your Numbers
As a Team Manager, you'll need to understand the commercial side of things. Brush up on key performance indicators (KPIs) relevant to the role and be ready to discuss how you've used data to drive results in your previous positions.
✨Showcase Your Leadership Style
This role is all about leading a team on the shop floor. Be prepared to share specific examples of how you've motivated and coached teams in the past, especially under pressure. Highlight your ability to set clear expectations and hold your team accountable.
✨Emphasise Customer Focus
M&S prides itself on exceptional customer service. Think of instances where you've gone above and beyond for customers or improved their experience. Be ready to discuss how you would instil this customer-first mindset in your team.
✨Be Ready for Change
With M&S undergoing transformation, adaptability is key. Prepare to talk about times you've successfully navigated change in your workplace. Show that you're not just open to change but can lead others through it with a positive attitude.
