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- Tasks: Lead daily operations and ensure exceptional service in a fast-paced retail environment.
- Company: Join Marks & Spencer, a forward-thinking retailer committed to quality and inclusivity.
- Benefits: Enjoy a 20% discount, competitive holidays, and tailored training from day one.
- Why this job: Make a real impact by shaping the future of M&S Food and leading a passionate team.
- Qualifications: Experience in food retail, strong leadership skills, and a proactive attitude.
- Other info: Be part of an inclusive culture that values teamwork and personal development.
The predicted salary is between 28800 - 43200 £ per year.
You will support the Store Manager to deliver the retail plan and will step up to lead the full operation when required. It’s about energy, organisation, and building teams that care as much about quality and service as you do.
Due to high interest, this role may close earlier than advertised. We recommend applying as soon as possible.
What you’ll do:
- Lead daily trading across all Foods areas, ensuring great service, strong availability and exceptional standards.
- Support the Store Manager in delivering sales, profit and operational targets across the store.
- Step up to run the full operation driving clarity, pace and performance.
- Coach and develop Team Managers and colleagues to deliver five-star service and efficient processes.
- Drive operational excellence - from waste reduction and stock integrity to safe, legal trading.
- Use data and insight to make confident, fast decisions that improve availability, sales and customer satisfaction.
- Champion new ways of working to make every process smoother and every shift more efficient.
- Create a culture of teamwork, accountability and pride in what we do.
Who you are:
- A proven people leader with experience in food retail or operations.
- Organised, proactive and calm under pressure.
- Confident making on-the-spot decisions that improve results and customer experience.
- Focused on service, safety and standards, always leading by example.
- Skilled at coaching others and driving consistent performance across teams.
- Digitally confident and data-literate, able to use insight to drive better decisions.
- Positive, adaptable and ready to step up when it counts.
Working at M&S means being part of something bigger - helping to deliver quality, value and service to millions of customers every day. We’re inclusive, fast-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing.
Benefits:
- 20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you’ve completed your probation.
- Competitive holiday allowance with the option to buy more.
- Discretionary bonus schemes linked to your performance and ours.
- Strong pension and life assurance to help plan for the future.
- Tailored induction and training to support your development from day one.
- Exclusive perks and savings through our M&S Choices portal.
- Market-leading family policies, including parental, adoption and neonatal leave.
- 24/7 wellbeing support, including virtual GP access and mental health services.
- One paid volunteer day a year to support a cause that matters to you.
Everyone’s welcome: We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.
We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.
If you feel you’d benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
Lead the pace. Drive the performance. Shape the future of M&S Food. Take Your Marks and apply today.
Designate Deputy Store Manager - Kew & Colliers Wood Areas in Kingston upon Thames employer: M&S
Contact Detail:
M&S Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Designate Deputy Store Manager - Kew & Colliers Wood Areas in Kingston upon Thames
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you connect your values with theirs during the chat.
✨Tip Number 2
Practice your responses to common interview questions, but keep it natural. We want you to sound confident and genuine, so don’t just memorise answers—make them your own!
✨Tip Number 3
Show off your leadership skills! Think of examples where you've successfully led a team or improved processes. This is your chance to shine and demonstrate how you can drive performance at M&S.
✨Tip Number 4
Don’t forget to ask questions! It shows you're interested and engaged. Ask about their approach to teamwork or how they support employee development—this could set you apart from other candidates.
We think you need these skills to ace Designate Deputy Store Manager - Kew & Colliers Wood Areas in Kingston upon Thames
Some tips for your application 🫡
Show Your Passion for Retail: When you're writing your application, let your enthusiasm for retail shine through! We want to see how much you care about quality and service, so share any relevant experiences that highlight your passion.
Be Specific About Your Experience: Don’t just list your previous roles; tell us how your experience aligns with the responsibilities of the Designate Deputy Store Manager. We love details, so mention specific achievements that demonstrate your leadership and operational skills.
Use Data to Your Advantage: Since we value data-driven decisions, include examples of how you've used data in past roles to improve performance or customer satisfaction. This shows us you're not just a people leader but also someone who can make informed decisions.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets the attention it deserves, and we can't wait to see what you bring to the table!
How to prepare for a job interview at M&S
✨Know Your Numbers
Familiarise yourself with key performance metrics relevant to the role, such as sales targets and customer satisfaction scores. Being able to discuss how you've used data to drive decisions in previous roles will show your analytical skills and readiness to step up.
✨Showcase Your Leadership Style
Prepare examples of how you've successfully coached and developed team members in the past. Highlight specific situations where your leadership made a difference, especially in high-pressure environments, to demonstrate your ability to lead by example.
✨Emphasise Teamwork and Culture
Think about how you can contribute to building a positive team culture. Be ready to discuss your approach to fostering accountability and pride within a team, as well as how you’ve championed new ways of working to improve efficiency.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific situations, like managing stock integrity or ensuring exceptional service during peak times. Practising these scenarios will help you articulate your thought process and decision-making skills effectively.
