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- Tasks: Lead a dynamic team to drive retail performance and create an exceptional customer experience.
- Company: Join M&S, a forward-thinking retailer committed to innovation and inclusivity.
- Benefits: Enjoy 20% discount, competitive holidays, bonuses, and extensive wellbeing support.
- Why this job: Shape the future of retail while developing your leadership skills in a vibrant environment.
- Qualifications: Proven leadership in fast-paced retail, strong communication, and digital skills.
- Other info: Be part of a diverse team that values your input and supports your growth.
The predicted salary is between 36000 - 60000 £ per year.
What you'll do:
- Lead the delivery of the full retail plan across the store driving commercial, operational, visual and people performance to deliver against the key retail metrics.
- Set the strategy and direction for the store, making sure every colleague knows their part to play and is held to account for delivering it.
- Own the change agenda landing transformation initiatives with clarity, urgency and pace.
- Build a high-performance culture by coaching managers, growing talent, and creating a store environment colleagues want to be a part of.
- Use data and insight to unlock opportunity, making fast, confident decisions that drive profit, improve service, and boost efficiency.
- Drive digital adoption and omnichannel capability - helping teams sell across all platforms and channels.
- Be the voice of your store - representing your people, saying it as it is and owning the follow-through on what needs to improve.
- Create an exceptional customer journey through consistent standards, inspiring visual merchandising, and diverse teams that go the extra mile.
Who you are:
- A proven leader of large teams in a fast-paced retail environment, with a sharp focus on delivery, standards and results.
- Confident working across all areas of store performance, including commercial, visual, operations and people and knowing how to bring them together for impact.
- A clear and direct communicator, with the courage to make tough calls and the skill to bring colleagues with you.
- Resilient and passionate about delivering in a transformational environment, where you can challenge the norm and be a part of delivering a business fit for future.
- Be strong on planning, performance management and resilience. You can balance the big picture with the detail and always hold the line and set expectations.
- A proven track record of performance management, able to lead teams to deliver results at pace.
- Confident using digital tools, data and systems to make better, faster decisions and coaching others to do the same.
- Skilled in building partnerships across your team, your peers and your region to share insights, solve problems and deliver transformation.
What's in it for you:
- 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
- Competitive holiday entitlement with the potential to buy extra holiday days!
- Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
- A generous Defined Contribution Pension Scheme and Life Assurance.
- A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
- Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
- Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family.
- Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
- A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work.
Everyone's welcome. We are ambitious about the future of retail. We're disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We're transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen. We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together. If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don't hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process. Lead with purpose. Own the outcomes. Raise the bar. This is your store. And your chance to shape the future of M&S. Are you ready for it? Take Your Marks and apply today.
Designate Deputy Store Manager - Food - Kingston Area in Kingston upon Thames employer: M&S
Contact Detail:
M&S Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Designate Deputy Store Manager - Food - Kingston Area in Kingston upon Thames
✨Tip Number 1
Get to know the company culture before your interview. Dive into M&S's values and mission, and think about how your experience aligns with their goals. This will help you connect better during the conversation.
✨Tip Number 2
Practice your leadership stories! Be ready to share specific examples of how you've led teams in fast-paced environments. Highlight your ability to drive performance and create a high-performance culture.
✨Tip Number 3
Show off your data skills! Be prepared to discuss how you've used data to make decisions in the past. M&S loves candidates who can leverage insights to improve service and boost efficiency.
✨Tip Number 4
Don’t forget to ask questions! Show your interest by asking about the store's transformation initiatives and how you can contribute. This demonstrates your commitment to being part of M&S's exciting future.
We think you need these skills to ace Designate Deputy Store Manager - Food - Kingston Area in Kingston upon Thames
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your experience in leading large teams. We want to see how you've driven performance and created a high-performance culture in your previous roles.
Be Clear and Direct: Use straightforward language to communicate your ideas and experiences. We appreciate clarity, so don’t shy away from being direct about your achievements and how you can contribute to our store's success.
Emphasise Your Data Savvy: Since we’re all about making informed decisions, mention your experience with digital tools and data analysis. Show us how you’ve used insights to drive results and improve service in your past roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to shape the future of M&S!
How to prepare for a job interview at M&S
✨Know Your Retail Metrics
Before the interview, brush up on key retail metrics and how they impact store performance. Be ready to discuss how you've used data in the past to drive results and improve efficiency.
✨Showcase Your Leadership Style
Prepare examples that highlight your leadership skills, especially in coaching and developing teams. Think about times when you’ve successfully transformed a team or store environment and be ready to share those stories.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly. As a Deputy Store Manager, you'll need to communicate effectively with your team and upper management. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Embrace Digital Tools
Familiarise yourself with the digital tools and systems relevant to the role. Be prepared to discuss how you've leveraged technology in previous roles to enhance customer experience and operational efficiency.
