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- Tasks: Support store operations by managing stock and ensuring a clean, organised environment.
- Company: Join the dynamic team at M&S, a leader in retail innovation.
- Benefits: Flexible hours, training opportunities, and a chance to make a real impact.
- Why this job: Be the backbone of our store and enhance customer experiences every day.
- Qualifications: Strong communication skills and a commitment to excellent customer service.
- Other info: Inclusive workplace with a focus on diversity and flexible working options.
The predicted salary is between 11 - 16 £ per hour.
Work Pattern:
- Week 1: Sunday 11:00-19:00, Tuesday 14:00-22:00, Wednesday 14:00-22:00, Thursday 09:00-17:00, Friday 08:00-16:00
- Week 2: Monday 14:00-22:00, Tuesday 14:00-22:00, Thursday 08:00-17:15, Friday 08:00-17:30, Saturday 12:30-18:30
Join our team at M&S as a Customer Assistant in Operations. You’ll be the backstage powerhouse of our stores. It’s a physically demanding, high‑intensity role that keeps our stores running like clockwork. You’ll be responsible for stock, deliveries, and all the vital behind‑the‑scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop.
Flexibility is vital. You’ll work across the wider store where needed, always keeping up with the pace and demands of retail. Being digitally confident is essential; you’ll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed. Being a team player is essential; you’ll be a key cog in a big machine, working across functions and supporting colleagues across the store.
This is a role for people who move with purpose. Are you ready for it? Take Your Marks and apply today. This job role involves operating mechanical equipment, and we can’t consider applications from anyone under the age of 18 to comply with health and safety legislation.
Purpose: To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities:
- Serve our customers efficiently, both on the shop floor and at service points.
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product.
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities.
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services.
Key Capabilities:
- High levels of customer service.
- Committed to delivering excellent work with great attention to detail.
- Open to and acts upon feedback, asking for this regularly.
- Takes accountability for planning and managing own workload efficiently.
- Strong communication skills.
- Adaptable to changing situations.
- Builds positive relationships by being a good listener.
- Good level of digital capability.
Everyone’s Welcome: M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant - Warehouse Operative - Ilkley Simply Food employer: M&S
Contact Detail:
M&S Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Warehouse Operative - Ilkley Simply Food
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on M&S and their values. This will help you connect your skills to what they’re looking for and show that you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your past experiences relate to the role of a Customer Assistant and be ready to share specific examples.
✨Tip Number 3
Dress the part! Even though it’s a warehouse role, showing up looking smart and professional can make a great first impression. It shows you respect the opportunity and are serious about the job.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It keeps you fresh in their minds and shows your enthusiasm for the position. Plus, it’s a nice touch that many candidates forget!
We think you need these skills to ace Customer Assistant - Warehouse Operative - Ilkley Simply Food
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the role shine through! We want to see that you're excited about being a Customer Assistant and ready to roll up your sleeves. A bit of personality goes a long way!
Tailor Your Application: Make sure to customise your application to highlight how your skills match the job description. We’re looking for team players who are adaptable and digitally savvy, so don’t forget to mention any relevant experience!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the role. Remember, we’re all about efficiency here!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at M&S
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Customer Assistant involves. Familiarise yourself with the key responsibilities like stock management and customer service. This will help you demonstrate your enthusiasm and readiness to take on the role.
✨Show Off Your Flexibility
Since flexibility is crucial for this position, be prepared to discuss how you've adapted to changing situations in past jobs. Share specific examples where you’ve successfully managed unexpected challenges or shifts in workload.
✨Brush Up on Digital Skills
As digital confidence is essential, think about the tools you’ve used in previous roles. Be ready to talk about how you’ve used technology to track deliveries or manage stock. This will show that you can hit the ground running.
✨Emphasise Teamwork
This role requires being a team player, so come prepared with examples of how you’ve collaborated with others. Highlight any experiences where you supported colleagues or contributed to a team goal, as this will resonate well with the interviewers.
