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- Tasks: Serve customers, keep the store tidy, and meet sales targets in a fast-paced environment.
- Company: Join M&S, the UK's fastest growing retailer, and be part of an exciting new store opening.
- Benefits: Competitive pay with unsocial hours premium, flexible working, and training opportunities.
- Why this job: Make a real impact by delivering exceptional service and promoting our fantastic food products.
- Qualifications: Must be over 18, with strong communication skills and a passion for customer service.
- Other info: Dynamic team environment with opportunities for growth and development.
The predicted salary is between 11 - 16 £ per hour.
Working Pattern:
- Tuesday - 04:00-12:00
- Wednesday - 04:00-12:00
- Thursday - 04:00-12:00
- Saturday - 04:00-12:00
This job role involves working early mornings and we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
Join M&S as a Customer Assistant in our Food section, where you’ll be at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we’re driving.
We’re seeking passionate individuals who take pride in their knowledge of M&S Food products and are ready to roll their sleeves up and meet strong customer demand head-on. You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service, you’ll make sure our customers feel truly valued every time they shop with us.
At M&S, our customers don’t wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond to serve, sell, fill and help drive growth in sales.
Being digitally confident is essential. You’ll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience. Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.
This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it? Take Your Marks and apply today.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
New Store Opening in Hatfield employer: M&S
Contact Detail:
M&S Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land New Store Opening in Hatfield
✨Tip Number 1
Get to know the company! Research M&S and their food products so you can chat confidently about them during your interview. Show us that you're not just another candidate, but someone who genuinely cares about what we do.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to engage with customers or handle tricky situations. We want to see how you’d shine under pressure, so be ready to share examples from your past experiences.
✨Tip Number 3
Be flexible and adaptable! Highlight your ability to work in different areas of the store and tackle various tasks. We love team players who can roll with the punches and keep things running smoothly, no matter what comes their way.
✨Tip Number 4
Don’t forget to show your digital savvy! Familiarise yourself with tools like the Sparks App and other digital devices we use in-store. Being tech-friendly is a must, so let us know how you can leverage these tools to enhance the customer experience.
We think you need these skills to ace New Store Opening in Hatfield
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for customer service and M&S Food products.
Tailor Your Application: Make sure to customise your application to highlight how your skills match the job description. Mention your experience in high-pressure environments and your ability to work as part of a team – we love that!
Show Off Your Digital Skills: Since being digitally confident is key for this role, mention any experience you have with digital tools or apps. Let us know how you can use technology to enhance the customer experience!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen to join the M&S family!
How to prepare for a job interview at M&S
✨Know Your Products
Before the interview, take some time to familiarise yourself with M&S Food products. Being able to confidently discuss your favourite items or recent promotions will show your passion and knowledge, which is key for this role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in the past. Think about times when you went above and beyond to help a customer, as this aligns perfectly with what M&S is looking for in a candidate.
✨Demonstrate Flexibility
Since the role requires adaptability, be ready to discuss how you've handled changing situations in previous jobs. Highlight your ability to work across different areas and manage various tasks efficiently.
✨Embrace Digital Tools
Familiarise yourself with digital tools that enhance customer experience, like apps or in-store devices. Mention any relevant experience you have with technology, as being digitally confident is essential for this position.
