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- Tasks: Deliver exceptional customer service and keep the store stocked and tidy.
- Company: Join M&S, a leading retailer transforming the shopping experience.
- Benefits: Flexible working hours, training opportunities, and a supportive team environment.
- Why this job: Be the face of M&S and make a real impact on customer experiences.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Inclusive workplace with opportunities for growth and development.
The predicted salary is between 11 - 16 £ per hour.
Join M&S as a Customer Assistant in our Food section, where you will be at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we are driving. We’re seeking passionate individuals who take pride in their knowledge of M&S Food products and are ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on. You will be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service, you will make sure our customers feel truly valued every time they shop with us.
Work Pattern:
- Week 1: Monday 18:45-22:45; Tuesday 18:45-2:45; Friday 18:45-22:45; Saturday 18:45-22:45
- Week 2: Sunday 14:00-18:00; Monday 18:45-22:45; Thursday 18:45-22:45; Friday 18:45-22:45
Purpose: To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities:
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
- Build expert product knowledge to sell and recommend our products and services
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities:
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone’s Welcome. M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant - Food - Haslemere SF employer: M&S
Contact Detail:
M&S Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Food - Haslemere SF
✨Tip Number 1
Get to know M&S Food products inside out! When you walk into that interview, show off your passion and knowledge. Talk about your favourite products and how you’d recommend them to customers – it’ll make you stand out as a true brand ambassador.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle tricky situations or meet customer demands. Role-playing with a friend can help you feel more confident and ready to deliver that five-star service they’re after.
✨Tip Number 3
Be adaptable! M&S is all about embracing change, so be prepared to discuss how you’ve handled changes in previous jobs. Share examples of how you’ve thrived under pressure and kept things running smoothly – it’ll show you’re the perfect fit for their fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the team and ready to roll up your sleeves to meet customer needs head-on.
We think you need these skills to ace Customer Assistant - Food - Haslemere SF
Some tips for your application 🫡
Show Your Passion for Food: When you're writing your application, let your love for food shine through! Talk about your favourite M&S products and why you think they stand out. This will show us that you’re not just looking for a job, but you genuinely care about what we offer.
Highlight Your Customer Service Skills: We want to know how you’ve gone above and beyond for customers in the past. Share specific examples of when you delivered excellent service or resolved a tricky situation. This will help us see how you can contribute to our five-star service ethos.
Be Yourself: Don’t be afraid to let your personality come through in your application. We’re looking for down-to-earth colleagues who can connect with customers. A bit of humour or a personal touch can make your application stand out from the crowd!
Apply Through Our Website: Make sure to submit your application through our website. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about M&S and what we stand for!
How to prepare for a job interview at M&S
✨Know Your Products
Before the interview, take some time to familiarise yourself with M&S Food products. Being able to confidently discuss your favourite items and recommend them will show your passion for the role and impress your interviewers.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in the past. Think about times when you went above and beyond to help a customer or resolved a difficult situation. This will demonstrate your commitment to providing five-star service.
✨Embrace the Pressure
Since the role requires thriving under pressure, be ready to discuss how you handle busy situations. Share specific instances where you managed multiple tasks effectively while maintaining a positive attitude.
✨Ask Questions
At the end of the interview, don’t hesitate to ask questions about the team dynamics, training opportunities, or how M&S is embracing digital tools. This shows your genuine interest in the company and the role, making you stand out as a candidate.
