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- Tasks: Serve customers, keep the store tidy, and recommend our delicious food products.
- Company: Join M&S, the UK's fastest growing retailer with a focus on innovation.
- Benefits: Flexible working options, competitive pay, and a supportive team environment.
- Why this job: Be a brand ambassador and make customers feel valued every day.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Inclusive workplace with opportunities for personal growth and development.
The predicted salary is between 11 - 16 £ per hour.
Join M&S as a Customer Assistant in our Food section, where you will be at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we’re driving. We’re seeking passionate individuals who take pride in their knowledge of M&S Food products and are ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on. You will be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service, you’ll make sure our customers feel truly valued every time they shop with us.
Under 18 disclaimer: This job role involves working early mornings and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace. Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
We are recruiting for a Customer Assistant in our Food section, where you will be on the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver service at pace, and embrace the transformation we’re driving. We’re seeking passionate individuals who are ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.
We want you to be a resilient and committed brand ambassador who can confidently recommend and sell our newest food products to customers, delivering remarkable service so every customer feels valued.
Hours
- Week 1: Mon 04.30-08.30, Tue 04.30-10.15, Wed 04.30-08.30, Thurs 04.30-08.30, Sat 04.30-11.30.
- Week 2: Sun 05.00-10.15, Mon 04.30-11, Tue 04.30-11, Wed 04.30-08.30, Fri 04.30-11:00.
Responsibilities
- Serve our customers efficiently, both on the shop floor and at service points.
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product.
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities.
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services.
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time.
Key Capabilities
- High levels of customer service.
- Committed to delivering excellent work with great attention to detail.
- Open to and acts upon feedback, asking for this regularly.
- Takes accountability for planning and managing own workload efficiently.
- Strong communication skills.
- Adaptable to changing situations.
- Builds positive relationships by being a good listener.
- Good level of digital capability.
Everyone’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant - Food - Milngavie Simply Food in Glasgow employer: M&S
Contact Detail:
M&S Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Food - Milngavie Simply Food in Glasgow
✨Tip Number 1
Get to know M&S Food products inside out! When you walk into that interview, show off your passion and knowledge. It’s all about making those recommendations feel natural and genuine.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can demonstrate how you’d handle different customer needs. Remember, it’s about delivering that five-star service under pressure.
✨Tip Number 3
Be ready to roll your sleeves up! Show that you’re adaptable and willing to jump in wherever needed. M&S is looking for team players who thrive in a fast-paced environment.
✨Tip Number 4
Apply through our website! It’s the best way to get noticed. Plus, we love seeing candidates who are proactive and eager to join the M&S family. Don’t miss out!
We think you need these skills to ace Customer Assistant - Food - Milngavie Simply Food in Glasgow
Some tips for your application 🫡
Show Your Passion for Food: When you're writing your application, let your love for food shine through! Talk about your favourite M&S products and why you think they stand out. This will show us that you're not just looking for a job, but that you're genuinely excited about being part of the M&S family.
Highlight Your Customer Service Skills: We want to know how you deliver five-star service! Share examples from your past experiences where you've gone above and beyond for customers. This will help us see that you can thrive under pressure and make our customers feel valued every time they shop with us.
Be Yourself: We’re looking for down-to-earth colleagues, so don’t be afraid to let your personality shine in your application. Use a friendly tone and be honest about your experiences. We want to get to know the real you!
Apply Through Our Website: Make sure to submit your application through our website. It’s the best way for us to receive your details and keep track of your application. Plus, it shows that you’re serious about joining our team at M&S!
How to prepare for a job interview at M&S
✨Know Your Products
Before the interview, take some time to familiarise yourself with M&S Food products. Being able to confidently discuss your favourite items or recent promotions will show your passion and knowledge, which is key for a Customer Assistant role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in the past. Think about times when you went above and beyond to help a customer or resolved a difficult situation. This will demonstrate your commitment to providing remarkable service.
✨Embrace the Pressure
Since this role involves working in a fast-paced environment, be ready to discuss how you handle pressure. Share specific instances where you thrived under challenging circumstances, as this will highlight your resilience and adaptability.
✨Ask Questions
At the end of the interview, don’t hesitate to ask questions about the team dynamics, training opportunities, or what success looks like in this role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
