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- Tasks: Deliver exceptional customer service and keep the store stocked and tidy.
- Company: Join M&S, a leading retailer transforming the shopping experience.
- Benefits: Flexible hours, training opportunities, and a vibrant team environment.
- Why this job: Be the face of M&S and make a real impact on customer experiences.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Embrace a dynamic role with opportunities for growth in a supportive team.
The predicted salary is between 13 - 16 £ per hour.
Join M&S as a Customer Assistant in our Food section, where you will become at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we’re driving.
Working Pattern:
- Thursday 1800 - 2200
- Friday 1800 - 2200
- Saturday 1800 - 2200
We’re seeking passionate individuals who take pride in their knowledge of M&S Food products and are ready to roll their sleeves up and meet strong customer demand head-on. You will be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service, you will ensure our customers feel truly valued every time they shop with us.
At M&S, our customers don’t wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond to serve, sell, fill and help drive growth in sales. Being digitally confident is essential. You will utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Being a team player is crucial. You will contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience. Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.
This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity.
Purpose:
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities:
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
- Build expert product knowledge to sell and recommend our products and services
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities:
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone’s Welcome:
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant - Food - Fleet Simply Food employer: M&S
Contact Detail:
M&S Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Food - Fleet Simply Food
✨Tip Number 1
Get to know M&S and their products inside out! When you walk into that interview, show off your passion for their food range. Talk about your favourite products and how you’d recommend them to customers. It’ll make you stand out as a true brand ambassador!
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle a busy store or a tricky customer. Role-play with a friend or family member to get comfortable with delivering five-star service under pressure. We all know it’s a fast-paced environment, so being prepared is key!
✨Tip Number 3
Show off your digital savvy! Familiarise yourself with tools like the Sparks App and in-store devices. Mention how you’d use these to enhance the shopping experience during your interview. Being digitally confident is essential, and it’ll show you’re ready to embrace the transformation at M&S.
✨Tip Number 4
Be flexible and adaptable! Highlight your willingness to jump into different roles within the store. Share examples of times you’ve thrived in changing situations. M&S values team players who can roll with the punches, so let them know you’re up for the challenge!
We think you need these skills to ace Customer Assistant - Food - Fleet Simply Food
Some tips for your application 🫡
Show Your Passion for Food: When you're writing your application, let us know how much you love M&S Food products! Share any experiences you've had with our products and why you think they stand out. This will show us that you're not just looking for a job, but that you're genuinely excited about being part of our team.
Highlight Your Customer Service Skills: We want to see that you can deliver five-star service! In your application, give examples of how you've gone above and beyond for customers in the past. Whether it’s resolving an issue or making a recommendation, show us that you know how to make customers feel valued.
Emphasise Your Team Spirit: Being a team player is crucial at M&S. Make sure to mention any experiences where you've worked well with others to achieve a common goal. We love to see how you contribute to a positive environment, so don’t hold back!
Be Flexible and Adaptable: Retail can be unpredictable, and we need someone who can roll with the punches. In your application, talk about times when you've had to adapt to changing situations or take on different roles. This will show us that you're ready for the dynamic nature of the job!
How to prepare for a job interview at M&S
✨Know Your Products
Before the interview, take some time to familiarise yourself with M&S Food products. Being able to confidently discuss your favourite items and recommend them will show your passion for the role and impress your interviewers.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in the past. Think about times when you went above and beyond to help a customer or resolved a challenging situation. This will demonstrate your commitment to providing five-star service.
✨Embrace the Pressure
Since this role thrives in a high-pressure environment, be ready to discuss how you handle stress and stay focused during busy periods. Share specific strategies you use to maintain your composure and efficiency when things get hectic.
✨Be a Team Player
M&S values teamwork, so come prepared to talk about your experiences working in a team. Highlight how you support your colleagues and contribute to a positive work environment, as this will resonate well with the interviewers.
