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- Tasks: Serve customers in our Bakery, ensuring a fresh and tidy store.
- Company: Join M&S, a leader in the retail industry with a focus on innovation.
- Benefits: Flexible working options and a supportive team environment.
- Why this job: Be the face of M&S and create memorable shopping experiences.
- Qualifications: Passion for food and excellent customer service skills required.
- Other info: Inclusive workplace committed to diversity and personal growth.
The predicted salary is between 11 - 16 £ per hour.
Join our team at M&S as a Customer Assistant in our Bakery section, working at the sharp end of fresh produce, under pressure and with precision. We are seeking passionate individuals with a love for food that strive for perfection every day.
Important information: This job role involves working with specialist cutting equipment and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Work Pattern:
- Sunday: 08:00 - 16:45
- Monday: 12:00 - 16:00
- Tuesday: 12:00 - 16:00
Responsibilities:
- Serve our customers efficiently, both on the shop floor and at service points.
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product.
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities.
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services.
- Training to utilise all digital tools and communication channels to deliver for the customer every time.
Key Capabilities:
- High levels of customer service.
- Committed to delivering excellent work with great attention to detail.
- Open to and acts upon feedback, asking for this regularly.
- Takes accountability for planning and managing own workload efficiently.
- Strong communication skills.
- Adaptable to changing situations.
- Builds positive relationships by being a good listener.
- Good level of digital capability.
Purpose: To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Everyone’s Welcome: M&S is ready to push boundaries to lead the retail industry into a greener, faster, more inspiring digital era. We’re revolutionising how we work and offering our most exciting opportunities yet. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant (In-Store Bakery) - Ferndown Simply Food employer: M&S
Contact Detail:
M&S Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant (In-Store Bakery) - Ferndown Simply Food
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on M&S and their Bakery section. Understanding their values and products will help you connect with the team and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to engage with customers or handle complaints. Role-playing these situations can boost your confidence and prepare you for real-life interactions.
✨Tip Number 3
Dress the part! When you go for your interview, make sure you look smart and presentable. It shows that you take the opportunity seriously and are ready to represent M&S in a professional manner.
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure you submit it through the M&S careers page. This way, you’ll be in the best position to get noticed by the hiring team.
We think you need these skills to ace Customer Assistant (In-Store Bakery) - Ferndown Simply Food
Some tips for your application 🫡
Show Your Passion for Food: When you're writing your application, let your love for food shine through! Share any experiences or stories that highlight your enthusiasm for fresh produce and how it connects to the role.
Highlight Customer Service Skills: Make sure to emphasise your customer service experience. We want to see how you've gone above and beyond to deliver excellent service in the past, so include specific examples that showcase your skills.
Be Detail-Oriented: Attention to detail is key in this role, especially when working with products. In your application, mention times when your meticulous nature helped you achieve great results or maintain high standards.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the info you need about the role there!
How to prepare for a job interview at M&S
✨Know Your Products
Before the interview, take some time to familiarise yourself with the bakery products M&S offers. Being able to discuss your favourite items and why they stand out will show your passion for food and help you connect with the interviewer.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about times when you went above and beyond to meet a customer's needs, as this aligns perfectly with the role's focus on delivering remarkable service.
✨Demonstrate Adaptability
The job requires working under pressure and adapting to changing situations. Be ready to share instances where you successfully managed unexpected challenges or changes in your workload, highlighting your ability to stay calm and efficient.
✨Ask Thoughtful Questions
At the end of the interview, don’t hesitate to ask questions about the team dynamics or how M&S supports its employees in achieving sales targets. This shows your genuine interest in the role and helps you understand if it’s the right fit for you.
