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- Tasks: Serve customers with fresh bakery products and maintain a tidy store environment.
- Company: Join the iconic M&S team, known for quality and customer service.
- Benefits: Competitive pay, flexible hours, and training provided.
- Why this job: Be the face of M&S, delivering exceptional service and fresh food daily.
- Qualifications: Passion for food and strong customer service skills required.
- Other info: Great opportunity for career growth in a supportive environment.
The predicted salary is between 11 - 13 £ per hour.
Join our team at M&S as a Customer Assistant in our Bakery section, working at the sharp end of fresh produce, under pressure and with precision. We are seeking passionate individuals with a love for food that strive for perfection every day. You will be a hands-on, sleeves-up brand ambassador bringing energy and attention to detail to every shift – delivering hot bread, fresh perspectives, and fast, five-star service to our customers.
Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
Under 18 disclaimer: This job involves working with specialist cutting equipment and we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Work Pattern
- Tuesday 14:00 - 18:00
- Wednesday 14:00 - 18:00
- Thursday 14:00 - 18:00
- Friday 14:00 - 18:00
- Saturday 14:00 - 18:00
Responsibilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
- Build expert product knowledge to sell and recommend our products and services
- Training will be provided to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
- Build expert product knowledge to sell and recommend our products and services
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Equal Opportunity
Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you require reasonable adjustments to any part of our recruitment process, please share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant - Instore Bakery - Evesham Simply Food employer: M&S
Contact Detail:
M&S Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Instore Bakery - Evesham Simply Food
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on M&S and their bakery section. Understanding their values and products will help you connect with the team and show that you're genuinely interested in being part of their fresh produce family.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering five-star service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your chat with us.
✨Tip Number 3
Dress the part! When you come in for your interview, make sure you look smart and presentable. It shows that you take the opportunity seriously and are ready to represent the M&S brand with pride.
✨Tip Number 4
Apply through our website! We want to see your application directly, so head over to our site and submit your details there. It’s the best way to ensure we get your info and can consider you for the role!
We think you need these skills to ace Customer Assistant - Instore Bakery - Evesham Simply Food
Some tips for your application 🫡
Show Your Passion for Food: When you're writing your application, let your love for food shine through! Mention any relevant experiences or interests that highlight your enthusiasm for fresh produce and customer service.
Be Precise and Detail-Oriented: Since the role requires attention to detail, make sure your application reflects this. Double-check for typos and ensure your layout is clean and easy to read. We want to see that you can deliver precision right from the start!
Highlight Your Customer Service Skills: We’re looking for someone who puts customers first, so share examples of how you've gone above and beyond in previous roles. This will show us that you understand the importance of delivering five-star service.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at M&S
✨Know Your Products
Before the interview, take some time to familiarise yourself with M&S's bakery products. Understand what makes them special and be ready to discuss your favourites. This shows your passion for food and helps you connect with the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered excellent customer service. Think about how you engaged with customers, resolved issues, or went the extra mile. This will demonstrate your commitment to providing a five-star service.
✨Be Ready for Practical Scenarios
Expect questions that assess how you would handle real-life situations in the bakery. For instance, how would you manage a busy shift or deal with a difficult customer? Practising these scenarios can help you respond confidently during the interview.
✨Emphasise Teamwork and Adaptability
M&S values teamwork and adaptability, especially in a fast-paced environment. Be prepared to discuss how you've worked effectively in a team and adapted to changing situations. Highlighting these skills will show you're a great fit for their culture.
