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- Tasks: Deliver exceptional customer service in Fashion, Home & Beauty while driving sales.
- Company: Join M&S, a leading retailer transforming the shopping experience.
- Benefits: Flexible working hours, training opportunities, and a vibrant team environment.
- Why this job: Be at the forefront of fashion retail and make a real impact on customer experiences.
- Qualifications: Passion for fashion, strong communication skills, and digital confidence.
- Other info: Inclusive workplace with opportunities for growth and development.
The predicted salary is between 11 - 16 £ per hour.
Work Pattern:
- Week 1: Monday: 06:45–14:45
- Tuesday: 13:00–21:00
- Wednesday: 10:00–18:00
- Saturday: 07:00–15:00
- Week 2: Monday: 06:45–14:45
- Tuesday: 13:00–21:00
- Wednesday: 10:00–18:00
- Saturday: 13:15–21:15
Join M&S as a Customer Assistant in our Fashion, Home & Beauty section, where you’ll play a vital frontline role in delivering style advice and five-star service. This isn’t just a retail job – it’s a role for people who love pace, want to work hard and play their part in delivering our transformation. We’re looking for passionate, fashion-forward individuals who are ready to drive sales, grow our share in the style space, and help customers discover our most on-trend and fashionable products.
You’ll be a resilient and confident brand ambassador who’s ready to serve our customers and sell our latest fashion items. At M&S, our customers don't wait. You’ll be operating in a high-demand environment, rolling your sleeves up and getting stuck in, no matter how busy the day gets. Being digitally confident is essential. You’ll utilise our digital tools, such as the Sparks App and in-store devices, to enhance the customer experience and accelerate the move to the new M&S. Efficiency and effectiveness are non-negotiable. You’ll keep standards sky-high while balancing speed and accuracy, even when the pressure is on.
Being a team player is crucial. You’ll contribute to a positive store environment where everyone moves with purpose and energy, supporting each other every step of the way. Flexibility is vital. Retail moves fast – and you’ll move faster. You’ll adapt to where you’re needed, when you’re needed, always ready to meet the next challenge head-on. This is the frontline of fashion retail - are you ready for it? Take Your Marks and apply today.
Purpose: To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities:
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities:
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone’s Welcome: M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant - Fashion, Home & Beauty - Ellesmere Cheshire Oaks Outlet in Ellesmere Port employer: M&S
Contact Detail:
M&S Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Fashion, Home & Beauty - Ellesmere Cheshire Oaks Outlet in Ellesmere Port
✨Tip Number 1
Get to know the brand! Before your interview, dive into M&S's latest collections and understand their values. This will help you connect with the team and show that you're genuinely interested in being a part of their fashion-forward mission.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can demonstrate your ability to engage with customers and provide top-notch service. Role-playing with a friend can help you feel more confident when it’s your turn to shine.
✨Tip Number 3
Be ready to showcase your digital savvy! Familiarise yourself with tools like the Sparks App and other digital platforms M&S uses. Being able to talk about how you can leverage these tools to enhance customer experience will set you apart.
✨Tip Number 4
Flexibility is key! Be prepared to discuss how you can adapt to different situations and support your team. Share examples from past experiences where you’ve thrived in a fast-paced environment – it’ll show you’re ready for the retail hustle!
We think you need these skills to ace Customer Assistant - Fashion, Home & Beauty - Ellesmere Cheshire Oaks Outlet in Ellesmere Port
Some tips for your application 🫡
Show Your Passion for Fashion: When writing your application, let your love for fashion shine through! Share any relevant experiences or interests that highlight your style knowledge and enthusiasm for helping customers find their perfect look.
Be Customer-Centric: Remember, this role is all about delivering exceptional service. Use your application to demonstrate how you prioritise customer needs and provide examples of how you've gone above and beyond in previous roles to enhance the customer experience.
Highlight Your Digital Skills: Since being digitally confident is key, mention any experience you have with digital tools or apps. Whether it’s using social media for fashion inspiration or working with retail technology, show us how you can leverage these skills to improve customer interactions.
Keep It Professional Yet Personal: While we want to see your personality, make sure your application is polished and professional. Tailor your CV and cover letter to reflect the job description, and don’t forget to apply through our website for a smoother process!
How to prepare for a job interview at M&S
✨Know Your Fashion
Brush up on the latest trends in fashion, home, and beauty. Be ready to discuss your favourite styles and how you can help customers find what they need. Showing genuine passion for the products will set you apart!
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in the past. Think about times when you went above and beyond to help a customer or resolved a tricky situation. This role is all about putting customers first!
✨Be Digitally Savvy
Familiarise yourself with digital tools like apps and in-store devices that enhance the shopping experience. Mention any experience you have with technology in retail, as being digitally confident is key for this position.
✨Demonstrate Team Spirit
Retail is all about teamwork, so be ready to talk about how you’ve worked well with others in fast-paced environments. Share examples of how you’ve supported colleagues and contributed to a positive atmosphere in previous roles.
