Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the backbone of our store, managing stock and ensuring a smooth shopping experience.
- Company: Join M&S, a leader in retail with a commitment to innovation and inclusivity.
- Benefits: Flexible working hours, training opportunities, and a chance to make a real impact.
- Why this job: Get hands-on experience in a fast-paced environment while serving customers and building skills.
- Qualifications: Must be over 18; strong communication and customer service skills are essential.
- Other info: Join a diverse team and help shape the future of retail.
The predicted salary is between 13 - 16 £ per hour.
Join our team at M&S as a Customer Assistant in Operations, you’ll be the backstage powerhouse of our stores. It’s a physically demanding, high-intensity role that keeps our stores running like clockwork. If you’re ready to roll your sleeves up and work smart, this is the role for you. You’ll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There’s no room for delay. You’ll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.
Purpose: To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Work Pattern:
- Sun 15:30 - 19:30
- Thu 18:00 - 22:00
- Fri 18:00 - 22:00
- Sat 18:00 - 22:00
Key Accountabilities:
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
- Build expert product knowledge to sell and recommend our products and services
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities:
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone’s Welcome: M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant- Warehouse Operative - Kingsley Village employer: M&S
Contact Detail:
M&S Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant- Warehouse Operative - Kingsley Village
✨Tip Number 1
Get to know the company! Before you step into that interview, do a bit of homework on M&S. Understand their values, products, and what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Grab a mate and do some mock interviews. Focus on common questions for customer service roles, like how you’d handle a difficult customer or how you prioritise tasks. The more you practice, the more confident you'll feel when it’s your turn.
✨Tip Number 3
Show off your skills! When you’re in the interview, don’t just talk about your experience—give specific examples of how you've delivered great customer service or handled stock efficiently in the past. This will help the interviewers see you in action, even before you start!
✨Tip Number 4
Apply through our website! We want to make it easy for you to join us. By applying directly on our site, you’ll have access to all the latest roles and updates. Plus, it shows you’re serious about wanting to be part of the M&S family!
We think you need these skills to ace Customer Assistant- Warehouse Operative - Kingsley Village
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you’re excited about the role and ready to roll your sleeves up. A bit of personality goes a long way!
Tailor Your Application: Make sure to customise your application to highlight how your skills match the key accountabilities in the job description. We love seeing how you can contribute to keeping our stores running smoothly!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your experience and skills are easy to read and understand. No need for fluff – just the good stuff!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at M&S
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Customer Assistant in Operations entails. Familiarise yourself with the key responsibilities like stock management and customer service. This will help you demonstrate your enthusiasm and readiness to roll up your sleeves.
✨Showcase Your Customer Service Skills
Since this role is all about delivering excellent customer service, think of examples from your past experiences where you went above and beyond for customers. Be ready to discuss how you can engage with customers effectively and meet their needs.
✨Demonstrate Your Adaptability
This job requires you to be adaptable and quick on your feet. Prepare to share instances where you've successfully handled changing situations or priorities. Highlighting your ability to stay focused and efficient under pressure will impress the interviewers.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
