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- Tasks: Become a Customer Assistant, serving customers and promoting M&S Foods with pride.
- Company: Join M&S, a leader in retail innovation and customer service.
- Benefits: Enjoy flexible working hours and a supportive team environment.
- Why this job: Be part of a dynamic team that values inclusivity and customer satisfaction.
- Qualifications: No specific experience needed, just a passion for great service and teamwork.
- Other info: M&S is committed to diversity and offers reasonable adjustments during recruitment.
The predicted salary is between 20000 - 30000 £ per year.
Job Description
Customer Assistant – Foods – Linlithgow
Join our team at M&S as a Customer Assistant in our Foods section, where you\’ll become a champion of our high-quality products, great value offers, and excellent customer service. We\’re seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers.
You\’ll be a brand ambassador who\’s ready to recommend our newest Food products. Through remarkable service you\’ll make sure our customers feel truly valued every time they shop with us.
• At M&S our customers don\’t wait, you\’ll be ready to roll your sleeves up, work hard and go above and beyond every day.
• Being digitally confident is essential. You\’ll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Being a team player is crucial. You\’ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community.
• Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Are you ready for it? Take your marks and get ready to apply.
Working Pattern:
Monday 06:00-10:00
Tuesday 06:00-14:00
Wednesday 06:00-10:00
Saturday 06:00-10:00
Job Description:
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
• Serve our customers efficiently, both on the shop floor and at service points
• Keep the store clean and tidy, ensuring that our shelves are always stocked with product
• Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
• Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
• Build expert product knowledge to sell and recommend our products and services
• We\’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
• High levels of customer service
• Committed to delivering excellent work with great attention to detail
• Open to and acts upon feedback, asking for this regularly
• Takes accountability for planning and managing own workload efficiently
• Strong communication skills
• Adaptable to changing situations
• Builds positive relationships by being a good listener
• Good level of digital capability
Everyone\’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\’s why we\’re revolutionising how we work and offering our most exciting opportunities yet. There\’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
About Us
M&S is ready to push boundaries to lead the industry into a greener, speedier, more inspiring digital era. That\’s why we\’re revolutionising how we work and offering our most exciting opportunities yet. There\’s never been a better time to be part of our team.
Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process and we are happy to talk smart/flexible working.
About the Team
Retail: The sweeping innovations we\’re rolling out at M&S will define a new era of retail. And we want you to help us introduce them to our customers. There\’s never been a more exciting time to join M&S!
We\’ve embarked on a business transformation and are looking for people who are thrilled by the challenge of introducing innovative, new experiences to the retail world – and surprising every single customer with reasons to shop in our stores and online – day in, day out.
By embracing our digital tools to enhance the customer experience and remaining adaptable – both to the needs of our customers and our retail business – you\’ll live and breathe our approach to sales and service and will ensure every time is just as special as the next.
Customer Assistant - Foods - Linlithgow employer: M&S
Contact Detail:
M&S Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Foods - Linlithgow
✨Tip Number 1
Familiarise yourself with M&S Food products before your interview. Knowing the latest offerings and promotions will not only impress your interviewers but also show your passion for the brand.
✨Tip Number 2
Demonstrate your digital confidence by discussing any experience you have with retail technology or apps. Mention how you can leverage tools like the Sparks App to enhance customer interactions.
✨Tip Number 3
Showcase your teamwork skills by sharing examples of how you've successfully collaborated with others in previous roles. Highlighting your ability to create an inclusive environment will resonate well with M&S's values.
✨Tip Number 4
Be prepared to discuss how you handle flexibility in a fast-paced environment. Share specific instances where you've adapted to changing situations, as this is crucial for the role.
We think you need these skills to ace Customer Assistant - Foods - Linlithgow
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Customer Service Skills: Emphasise your customer service experience in your CV and cover letter. Provide specific examples of how you've gone above and beyond to assist customers, as this is crucial for the role.
Highlight Digital Competence: Mention any experience you have with digital tools or apps, especially if you've used them in a retail environment. This will demonstrate your ability to adapt to M&S's digital initiatives.
Express Teamwork and Flexibility: Illustrate your ability to work well in a team and adapt to changing situations. Use examples from previous roles where you collaborated with colleagues or adjusted to new challenges.
How to prepare for a job interview at M&S
✨Show Your Passion for Food
Make sure to express your enthusiasm for M&S Food products during the interview. Share any personal experiences or favourite products, as this will demonstrate your genuine interest and knowledge, which is crucial for a Customer Assistant role.
✨Demonstrate Digital Confidence
Since being digitally confident is essential for this position, be prepared to discuss your experience with digital tools. Familiarise yourself with the Sparks App and other in-store devices, and be ready to explain how you would use them to enhance customer service.
✨Emphasise Teamwork Skills
Highlight your ability to work well in a team environment. Provide examples of how you've supported colleagues in the past and contributed to a positive workplace culture, as this aligns with the company's values of inclusivity and collaboration.
✨Prepare for Flexibility Questions
Expect questions about your adaptability and flexibility in a retail setting. Think of scenarios where you've successfully managed changing demands or worked across different areas, and be ready to share these experiences to showcase your versatility.