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- Tasks: Serve customers, maintain store cleanliness, and meet sales targets.
- Company: Join M&S, a leader in retail innovation and sustainability.
- Benefits: Flexible working options and a commitment to inclusion and diversity.
- Why this job: Be part of a transformative team that enhances customer experiences every day.
- Qualifications: Strong communication skills and a passion for customer service required.
- Other info: Fixed term position with 20 hours per week until 28th June.
Fixed term position until 28th June - 20hrs per week
Work Pattern:
- WEEK 1: Sun 06.30-10.30, Mon 04.30-08.30, Wed 04.30-08.30, Thurs 04.30-08.30, Fri 04.30-08.30
- WEEK 2: Mon 04.30-08.30, Tues 04.30-08.30, Wed 04.30-08.30, Thurs 04.30-08.30, Sat 04.30-08.30
Purpose: To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities:
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
- Build expert product knowledge to sell and recommend our products and services
- We will give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities:
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone's Welcome. M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That's why we're revolutionising how we work and offering our most exciting opportunities yet. There's never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
About Us: M&S is ready to push boundaries to lead the industry into a greener, speedier, more inspiring digital era. That's why we're revolutionising how we work and offering our most exciting opportunities yet. There's never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
About the Team: Retail: The sweeping innovations we're rolling out at M&S will define a new era of retail. And we want you to help us introduce them to our customers. There's never been a more exciting time to join M&S! We've embarked on a business transformation and are looking for people who are thrilled by the challenge of introducing innovative, new experiences to the retail world - and surprising every single customer with reasons to shop in our stores and online - day in, day out. By embracing our digital tools to enhance the customer experience and remaining adaptable - both to the needs of our customers and our retail business - you'll live and breathe our approach to sales and service and will ensure every time is just as special as the next.
Customer Assistant - Foods/Backstage - Harrogate employer: M&S
Contact Detail:
M&S Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Foods/Backstage - Harrogate
✨Tip Number 1
Familiarise yourself with M&S's product range and values. Understanding their commitment to quality and customer service will help you engage more effectively during the interview.
✨Tip Number 2
Prepare to discuss your previous customer service experiences. Think of specific examples where you went above and beyond for a customer, as this aligns with M&S's focus on delivering remarkable service.
✨Tip Number 3
Show your adaptability by being ready to discuss how you've handled changing situations in the past. M&S values flexibility, so highlight any experiences that demonstrate your ability to adjust to new challenges.
✨Tip Number 4
Engage with M&S's digital tools and platforms before your interview. Being knowledgeable about their online presence and how they enhance customer experience can set you apart as a tech-savvy candidate.
We think you need these skills to ace Customer Assistant - Foods/Backstage - Harrogate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and retail. Emphasise any roles where you engaged with customers, managed tasks efficiently, or demonstrated strong communication skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering excellent customer service. Mention specific examples of how you've gone above and beyond for customers in previous roles, and express your enthusiasm for working at Marks & Spencer.
Highlight Adaptability: In your application, demonstrate your ability to adapt to changing situations. Provide examples of how you've successfully handled unexpected challenges in the workplace, as this is crucial for the fast-paced retail environment.
Showcase Digital Skills: Since M&S is focusing on digital tools, mention any experience you have with technology in retail settings. Highlight your comfort with using digital communication channels and tools to enhance customer experiences.
How to prepare for a job interview at M&S
✨Showcase Your Customer Service Skills
Since the role focuses heavily on customer interaction, be prepared to share examples of how you've provided excellent service in the past. Highlight specific situations where you went above and beyond to meet a customer's needs.
✨Demonstrate Product Knowledge
Familiarise yourself with the products offered by Marks & Spencer, especially in the food department. Being able to discuss their features and benefits will show your enthusiasm for the role and your commitment to helping customers.
✨Emphasise Adaptability
The job requires flexibility in working hours and adapting to changing situations. Be ready to discuss times when you've successfully adjusted to new challenges or changes in your work environment.
✨Ask Thoughtful Questions
Prepare some questions about the company culture, team dynamics, or the training process. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
