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- Tasks: Serve customers, keep the store tidy, and recommend amazing food products.
- Company: Join M&S, the UK's fastest growing retailer with a focus on innovation.
- Benefits: Competitive pay, flexible working options, and a vibrant team culture.
- Why this job: Be the face of M&S, delivering five-star service and making customers feel valued.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Inclusive workplace with opportunities for growth and development.
The predicted salary is between 13 - 16 £ per hour.
Join M&S as a Customer Assistant in our Food section, where you will be at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we’re driving. We’re seeking passionate individuals who take pride in their knowledge of M&S Food products and are ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on. You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you will make sure our customers feel truly valued every time they shop with us.
Work Pattern and Eligibility
Wednesday 04:00-08:00
Thursday 04:00-08:00
Friday 04:00-08:00
Saturday 04:00-08:00
Under 18 disclaimer: This job role involves working early mornings and we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace. The + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
Responsibilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
- Build expert product knowledge to sell and recommend our products and services
- Utilise digital tools and in-store devices to enhance the customer experience and ensure customers get the products they want when they need them
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and act on feedback, asking for it regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Everyone’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, please share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant - Food - Aintree Retail Park employer: M&S
Contact Detail:
M&S Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Food - Aintree Retail Park
✨Tip Number 1
Get to know M&S Food products inside out! When you walk into that interview, show off your passion and knowledge. It’s all about making those recommendations that wow the customers.
✨Tip Number 2
Practice your customer service skills! Role-play with a mate or family member to get comfortable with engaging customers and handling their needs. Remember, it’s all about delivering that five-star service!
✨Tip Number 3
Be ready to talk about how you handle pressure. Think of examples where you’ve thrived in busy situations. M&S is looking for resilient team players who can keep things running smoothly!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about the role and what we’re looking for in a Customer Assistant.
We think you need these skills to ace Customer Assistant - Food - Aintree Retail Park
Some tips for your application 🫡
Show Your Passion for Food: When you're writing your application, let your love for food shine through! Talk about your favourite M&S products and why you think they stand out. This will show us that you’re not just looking for any job, but that you genuinely care about what we offer.
Highlight Your Customer Service Skills: We want to know how you’ve gone above and beyond for customers in the past. Share specific examples of times you’ve delivered excellent service or resolved issues. This will help us see that you’re ready to be a brand ambassador for M&S.
Be Yourself: Don’t be afraid to let your personality come through in your application. We’re looking for down-to-earth colleagues who can connect with our customers. A bit of authenticity goes a long way in making your application stand out!
Apply Through Our Website: Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to navigate – we promise!
How to prepare for a job interview at M&S
✨Know Your Products
Before the interview, take some time to familiarise yourself with M&S Food products. Being able to confidently discuss your favourite items or recent promotions will show your passion and knowledge, which is key for a Customer Assistant role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in the past. Think about times when you went above and beyond to help a customer or resolved a difficult situation. This will demonstrate your commitment to providing remarkable service.
✨Be Ready for Scenario Questions
Expect questions that assess how you would handle specific situations on the shop floor. Practice responses to scenarios like dealing with an unhappy customer or managing stock levels during busy periods. This will help you think on your feet during the interview.
✨Embrace Feedback
During the interview, express your openness to feedback and learning. Share instances where you've actively sought feedback to improve your performance. This aligns with the company's values and shows you're adaptable and willing to grow.
