Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver top-notch customer service in Fashion, Home & Beauty while driving sales.
- Company: Join M&S, a leading retailer known for style and innovation.
- Benefits: Flexible hours, inclusive culture, and opportunities for growth.
- Why this job: Be the face of fashion, helping customers find their perfect style.
- Qualifications: Passion for fashion and strong communication skills required.
- Other info: Dynamic team environment with a focus on inclusivity and personal development.
The predicted salary is between 1300 - 1600 £ per month.
Join M&S as a Customer Assistant in our Fashion, Home & Beauty section, where you’ll play a vital frontline role in delivering style advice and five-star service. This isn’t just a retail job – it’s a role for people who love pace, want to work hard and play their part in delivering our transformation.
We’re looking for passionate, fashion-forward individuals who are ready to drive sales, grow our share in the style space, and help customers discover our most on-trend and fashionable products. You’ll be a resilient and confident brand ambassador who’s ready to serve our customers and sell our latest fashion items.
Work Pattern
- Week 1: Sunday 15:00-19:00; Tuesday 14:00-18:00; Friday 14:00-18:00.
- Week 2: Sunday 15:00-19:00; Monday 14:00-18:00; Tuesday 14:00-18:00.
Responsibilities
- You’ll be operating in a high-demand environment, rolling your sleeves up and getting stuck in, no matter how busy the day gets.
- Being digitally confident is essential. You’ll utilise our digital tools, such as the Sparks App and in-store devices, to enhance the customer experience and accelerate the move to the new M&S.
- Efficiency and effectiveness are non-negotiable. You’ll keep standards sky-high while balancing speed and accuracy, even when the pressure is on.
- Being a team player is crucial. You’ll contribute to a positive store environment where everyone moves with purpose and energy, supporting each other every step of the way.
- Flexibility is vital. Retail moves fast – and you’ll move faster. You’ll adapt to where you’re needed, when you’re needed, always ready to meet the next challenge head-on.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points.
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product.
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities.
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services.
Key Capabilities
- High levels of customer service.
- Committed to delivering excellent work with great attention to detail.
- Open to and acts upon feedback, asking for this regularly.
- Takes accountability for planning and managing own workload efficiently.
- Strong communication skills.
- Adaptable to changing situations.
- Builds positive relationships by being a good listener.
- Good level of digital capability.
Everyone’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant - Fashion, Home & Beauty - Battersea employer: M&S
Contact Detail:
M&S Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Fashion, Home & Beauty - Battersea
✨Tip Number 1
Get to know the brand! Before your interview, dive into M&S's latest fashion trends and products. This will not only show your passion but also help you engage with customers effectively.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can demonstrate how you'd handle different customer needs. Being prepared will boost your confidence and show you're ready for the fast-paced environment.
✨Tip Number 3
Show off your digital savvy! Familiarise yourself with tools like the Sparks App. Highlighting your comfort with technology will prove you're ready to enhance the customer experience in-store.
✨Tip Number 4
Be a team player! During your interview, share examples of how you've worked well in teams before. M&S values collaboration, so showing that you can contribute positively to the store environment is key.
We think you need these skills to ace Customer Assistant - Fashion, Home & Beauty - Battersea
Some tips for your application 🫡
Show Your Passion for Fashion: When you're writing your application, let your love for fashion shine through! Share any experiences or interests that highlight your style knowledge and how you can help customers find their perfect look.
Be Customer-Centric: Remember, this role is all about delivering top-notch service. Use your application to demonstrate how you've gone above and beyond for customers in the past. We want to see that you put customers first!
Highlight Your Team Spirit: M&S values teamwork, so make sure to mention any experiences where you've worked well with others. Whether it's in retail or another setting, show us how you contribute to a positive environment and support your colleagues.
Keep It Digital: Since being digitally confident is key, mention any experience you have with digital tools or apps. This could be anything from using social media for fashion inspiration to handling in-store devices. Show us you're ready to embrace the digital era!
How to prepare for a job interview at M&S
✨Know Your Fashion
Brush up on the latest trends in fashion, home, and beauty. Be ready to discuss your favourite styles and how they relate to M&S's offerings. Showing genuine passion for the products will help you stand out as a brand ambassador.
✨Customer-Centric Mindset
Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to meet a customer's needs. This will demonstrate your commitment to putting customers first, which is crucial for this role.
✨Digital Savvy
Familiarise yourself with digital tools like the Sparks App and any other tech used in retail. Being able to discuss how you would use these tools to enhance the customer experience will show that you're ready to embrace M&S's digital transformation.
✨Team Player Attitude
Think of examples where you've worked effectively in a team. Highlight your ability to support colleagues and contribute to a positive work environment. M&S values teamwork, so showing that you can collaborate well will be a big plus.
