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- Tasks: Join our café team as a Customer Assistant, serving delicious food and drinks.
- Company: M&S is revolutionising retail with innovative experiences and a commitment to sustainability.
- Benefits: Enjoy flexible working hours, digital learning opportunities, and a vibrant team culture.
- Why this job: Be part of a dynamic team that values customer experience and embraces new ideas.
- Qualifications: No specific qualifications required; just bring your passion for food and great service!
- Other info: We're committed to inclusion and diversity, welcoming all applicants.
Job Description
Work Pattern
Week 1
Sunday 12:00-16:00
Thursday 12:00-16:00
Saturday 12:00-16:00
Join our team at M&S as a Customer Assistant in our café, where you\’ll become a champion of our delightful food and drink offerings, offers, and services. We\’re seeking passionate individuals who take pride in their knowledge of the latest food and drink trends and are eager to share it with our customers.
You\’ll be a brand ambassador who\’s ready to recommend and promote our delicious café menu. Through remarkable service you\’ll make sure our customers feel truly valued every time they shop with us.
• Being digitally confident is essential. You\’ll utilise our digital tools, such as our digital menus and in-store devices, to enhance the customer experience and ensure they get the products they want, when they need them.
• Efficiency and effectiveness are key aspects of your role ensuring that our customers don\’t wait while maintaining high standards in food safety and hygiene consistently. You\’ll be ready to roll your sleeves up, work hard and go above and beyond every day.
• Being a team player is crucial. You\’ll take responsibility for creating a great inclusive café environment, supporting and respecting your colleagues and our customers every day.
• Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Are you ready for it? Take your marks and get ready to apply.
Purpose
- To deliver a great shopping experience for their customers, putting customers before task every time
- Champion new ways of working within stores through an open mindset and positive attitude
- Complete tasks and processes that deliver \’best in town\’ standards
- Serve and sell across all channels brilliantly well
- Be the voice of our customer to help us continually improve
Key Accountabilities
- Serve our customers efficiently and brilliantly well – on the shop floor and at service points
- Deliver \’best in town\’ standards through presentation standards, availability and keeping the store clean and tidy
- Skilled to utilise all digital tools and communication channels to do the job
- Share customer and colleague feedback to help us do things better
- Share knowledge and experience with colleagues to support others in building skill and confidence
- Own their own learning & development and proactively access digital learning solutions
- Know the daily sales targets, priorities, promotions & selling opportunities
- Have great product knowledge to sell and recommend our products and services
- Proactively engage with customers to understand their needs and make recommendations
- Understand the store priorities and their part to play
- Complete tasks with pace and in line with SOPs
- Minimise cost and waste through good process practice
- Follow safe and legal working practices
Key Capabilities
- Understands how M&S operates,it\’s strategy, future and the role they play
- Committed to delivering excellent work fast with great attention to detail
- Open to and acts on feedback, asking for this regularly
- Sets performance objectives for self in conjunction with line manager and in line with business plans
- Takes accountability for planning and managing own work efficiently to ensure objectives are met
- Is curious and asks questions to challenge the status quo – ask why the company does things the way it does things
- Effective at communicating their intentions to others; ensures communication is clear and simple
- In control of their own reactions and considers how to share their perspective to create better reaction for team
- Copes well with change and work challenges and recovers quickly from its impact
- Builds positive relationships by being a good listener and getting to know people by establishing a connection
Technical Skills/ Experience
- Contributing to store sales and cost control
- Work across the store to get things done right first time within timescales
- Comprehensive knowledge of customer shopping channels
- Good level of product knowledge and services across the store
- Up to date knowledge of the commercial operation and brilliant basics
- Good level of digital capability and use of digital tools and applications
- Understand customer needs and spot selling opportunities
- Adapting to change
- Good Knowledge of VM principles
Key Relationships and Stakeholders
- Customers
- Colleagues
- Store Leadership
- BIG
About Us
M&S is ready to push boundaries to lead the industry into a greener, speedier, more inspiring digital era. That\’s why we\’re revolutionising how we work and offering our most exciting opportunities yet. There\’s never been a better time to be part of our team.
Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process and we are happy to talk smart/flexible working.
About the Team
Retail: The sweeping innovations we\’re rolling out at M&S will define a new era of retail. And we want you to help us introduce them to our customers. There\’s never been a more exciting time to join M&S!
We\’ve embarked on a business transformation and are looking for people who are thrilled by the challenge of introducing innovative, new experiences to the retail world – and surprising every single customer with reasons to shop in our stores and online – day in, day out.
By embracing our digital tools to enhance the customer experience and remaining adaptable – both to the needs of our customers and our retail business – you\’ll live and breathe our approach to sales and service and will ensure every time is just as special as the next.
Customer Assistant - Cafe - Canterbury employer: M&S
Contact Detail:
M&S Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Cafe - Canterbury
✨Tip Number 1
Familiarise yourself with M&S's café menu and current food trends. Being able to confidently discuss the offerings will show your passion and knowledge during any interactions, making you stand out as a candidate.
✨Tip Number 2
Practice using digital tools that enhance customer service, such as digital menus or in-store devices. Demonstrating your comfort with technology can set you apart, especially since being digitally confident is essential for this role.
✨Tip Number 3
Showcase your teamwork skills by discussing past experiences where you contributed to a positive team environment. M&S values collaboration, so highlighting your ability to support colleagues will resonate well.
✨Tip Number 4
Be prepared to discuss how you handle change and adapt to new situations. M&S is looking for flexible individuals who can thrive in a dynamic retail environment, so sharing relevant examples will demonstrate your suitability.
We think you need these skills to ace Customer Assistant - Cafe - Canterbury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, particularly in a café or retail environment. Emphasise any skills related to food and drink knowledge, digital tools, and teamwork.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for food and drink trends. Mention specific examples of how you've provided excellent customer service in the past and how you can contribute to creating a welcoming café environment.
Showcase Digital Confidence: In your application, mention any experience you have with digital tools and technology. Highlight how you've used these tools to enhance customer experiences or improve efficiency in previous roles.
Demonstrate Flexibility and Teamwork: Provide examples in your application that illustrate your ability to adapt to changing environments and work collaboratively with colleagues. This could include experiences where you took on different roles or supported team members during busy periods.
How to prepare for a job interview at M&S
✨Show Your Passion for Food and Drink
Make sure to express your enthusiasm for food and drink trends during the interview. Share any personal experiences or knowledge you have about the café menu, as this will demonstrate your commitment to being a brand ambassador.
✨Demonstrate Digital Confidence
Since being digitally confident is essential for this role, be prepared to discuss your experience with digital tools. You might want to mention any previous roles where you used technology to enhance customer service or streamline processes.
✨Emphasise Teamwork and Flexibility
Highlight your ability to work well in a team and adapt to changing environments. Provide examples of how you've supported colleagues in the past and how you can contribute to creating an inclusive café atmosphere.
✨Prepare for Customer Engagement Scenarios
Think of potential customer scenarios you might encounter and how you would handle them. Being able to demonstrate your proactive approach to understanding customer needs and making recommendations will set you apart.