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- Tasks: Serve customers, keep the store tidy, and recommend amazing food products.
- Company: Join M&S, the UK's fastest growing retailer with a focus on customer service.
- Benefits: Flexible working hours, training opportunities, and a supportive team environment.
- Why this job: Be the face of M&S and make every customer's shopping experience exceptional.
- Qualifications: Strong communication skills and a passion for delivering great service.
- Other info: Inclusive workplace with opportunities for personal growth and development.
The predicted salary is between 11 - 13 £ per hour.
Join M&S as a Customer Assistant in our Food section, where you will be at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we’re driving. We’re seeking passionate individuals who take pride in their knowledge of M&S Food products and are ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on. You will be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service, you will make sure our customers feel truly valued every time they shop with us.
Work Pattern
- Tuesday 14:00 - 18:00
- Wednesday 14:00 - 18:00
- Thursday 14:00 - 18:00
- Friday 14:00 - 18:00
Responsibilities
- Serve our customers efficiently, both on the shop floor and at service points.
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product.
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities.
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services.
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time.
Key Capabilities
- High levels of customer service.
- Committed to delivering excellent work with great attention to detail.
- Open to and acts upon feedback, asking for this regularly.
- Takes accountability for planning and managing own workload efficiently.
- Strong communication skills.
- Adaptable to changing situations.
- Builds positive relationships by being a good listener.
- Good level of digital capability.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Equal Opportunity
Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant - Food - Corby Simply Food employer: M&S
Contact Detail:
M&S Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Food - Corby Simply Food
✨Tip Number 1
Get to know M&S and their food products inside out! When you walk into that interview, show off your passion for their offerings. It’s all about making a connection with the brand and demonstrating that you’re ready to be a true ambassador.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can showcase how you’d handle different customer interactions. Remember, it’s not just about serving; it’s about creating a memorable experience for every shopper.
✨Tip Number 3
Be prepared to talk about how you handle pressure. M&S is looking for resilient individuals, so share examples from your past where you’ve thrived in busy situations. Show them you can keep calm and deliver five-star service, even when things get hectic.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s make this happen together!
We think you need these skills to ace Customer Assistant - Food - Corby Simply Food
Some tips for your application 🫡
Show Your Passion for Food: When you're writing your application, let your love for food shine through! Talk about your favourite M&S products and how you can’t wait to share that enthusiasm with customers. We want to see that you’re genuinely excited about being part of the team.
Highlight Your Customer Service Skills: Make sure to mention any previous experience you have in customer service. We’re looking for down-to-earth colleagues who thrive under pressure, so share examples of how you've delivered great service in the past. It’s all about making customers feel valued!
Be Yourself: Don’t be afraid to let your personality come through in your application. We want to know who you are beyond your work experience. Being authentic helps us see if you’ll fit right into our team culture at M&S.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our amazing company!
How to prepare for a job interview at M&S
✨Know Your Products
Before the interview, take some time to familiarise yourself with M&S Food products. Being able to confidently discuss your favourite items or recent promotions will show your passion and knowledge, which is key for a Customer Assistant role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Think about times when you went above and beyond to help a customer, as this will demonstrate your commitment to providing five-star service.
✨Embrace Feedback
During the interview, be open about how you handle feedback. Share instances where you’ve actively sought feedback to improve your performance. This shows that you’re adaptable and willing to grow, which aligns perfectly with the company’s values.
✨Demonstrate Team Spirit
M&S values teamwork, so be ready to discuss how you work well with others. Share stories that highlight your ability to build positive relationships and collaborate effectively, especially in high-pressure situations.
