At a Glance
- Tasks: Lead and inspire your team while ensuring exceptional customer experiences.
- Company: Join M&S, a dynamic and evolving retail leader.
- Benefits: Enjoy 20% discount, competitive holidays, and generous parental policies.
- Other info: Access to wellbeing support and a charity volunteer day.
- Why this job: Make a real impact in a role that empowers and develops others.
- Qualifications: Strong leadership skills and a passion for team development.
The predicted salary is between 36000 - 60000 £ per year.
At M&S, we’re evolving faster than ever before. As part of our transformation journey, we’re reshaping the way we serve our customers, empower our colleagues, and deliver results. We’re moving at pace, driven by innovation, agility, and a steadfast focus on excellence. If you’re ready to lead with purpose, inspire teams, and make a real impact, this new role is your opportunity to be part of something extraordinary.
Lead and Inspire
- Take full accountability for your direct reports, owning their end-to-end experience.
- Mentor and develop your team to be their best, celebrating success and managing performance effectively.
- Collaborate with the store leadership team to deliver shared objectives.
- Role model the M&S behaviours and demonstrate flexibility as business priorities evolve.
- Act on customer feedback with urgency to go above and beyond.
- Empower teams to take ownership of Service, Selling, and Filling.
- Create a great place to work by listening to and acting on colleague feedback.
Deliver with Excellence
- Ensure the store trades safely and legally at all times.
- Support and coach Shift Leads and Sales Advisors to deliver smooth operations—without directly completing operational tasks.
- Implement launches, events, and campaigns flawlessly, right first time.
- Drive accurate execution of all processes and guidelines in collaboration with your team.
Drive High Performance
- Raise the bar through coaching and performance development.
- Lead your team to deliver a consistent and exceptional customer experience.
- Drive sales and contribution through consistent delivery of key inputs.
- Demonstrate digital confidence across all platforms including Time & Attendance (T&A), MyHR, Teams, and PowerBI.
People Accountabilities
- Support your team across the full colleague lifecycle: hiring, duty of care, Return to Work (RTW), scheduling, holiday management, and more.
- Manage new starters through probation effectively.
- Spot and develop talent to meet future succession needs.
- Ensure duty of care calls and Returns to Work are completed promptly.
- Conduct absence review meetings where applicable.
- Complete 100% of check-ins, celebrating success and managing performance.
- Ensure compliance learning is completed by all colleagues.
What’s In It For You
Being a part of M&S is exactly that – playing your part to bring the magic of M&S to our customers every day. We’re an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us. Here are some of the benefits we offer that make working for M&S just that little bit more special…
- 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
- Competitive holiday entitlement with the potential to buy extra holiday days!
- Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
- A generous Defined Contribution Pension Scheme and Life Assurance.
- Full maternity pay for 26 weeks.
- A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
- Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
- Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family.
- Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
- A charity volunteer day to support a charity or cause you’re passionate about through a dedicated day away from work.
Colleague Manager - Athlone employer: M&S
M&S in Scarborough is an exceptional employer that values innovation and leadership, offering a dynamic work culture where your contributions directly impact the customer experience. With a strong focus on employee development and the integration of digital tools, you will have ample opportunities for growth and to inspire your team in delivering outstanding service. Join us to be part of a transformative journey in the retail sector, where your bold decisions can lead to meaningful change.
StudySmarter Expert Advice🤫
We think this is how you could land Colleague Manager - Athlone
✨Tip Number 1
Network like a pro! Reach out to current or former colleagues at M&S on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing M&S inside out. Familiarise yourself with their values and recent initiatives. This shows you’re genuinely interested and ready to lead with purpose!
✨Tip Number 3
Practice your leadership stories! Think of examples where you’ve inspired teams or handled challenges. We want to hear how you’ve made an impact in previous roles—make it memorable!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re keen on being part of the M&S family right from the start.
We think you need these skills to ace Colleague Manager - Athlone
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about leading and inspiring teams at M&S. Share specific examples of how you've made an impact in previous roles.
Tailor Your Application:Make sure to customise your application to reflect the job description. Highlight your experience in mentoring, coaching, and driving performance, as these are key aspects of the Colleague Manager role. We love seeing how your skills align with our needs!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and fit for the role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at M&S
✨Know the Company Inside Out
Before your interview, make sure you research M&S thoroughly. Understand their values, recent initiatives, and how they’re evolving. This will not only show your genuine interest but also help you align your answers with their goals.
✨Showcase Your Leadership Skills
As a Colleague Manager, you'll need to demonstrate your ability to lead and inspire teams. Prepare examples from your past experiences where you've successfully mentored or developed team members, and be ready to discuss how you can apply those skills at M&S.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving abilities and how you handle feedback. Think of specific situations where you acted on customer feedback or improved team performance, and be prepared to share these stories in detail.
✨Emphasise Your Digital Confidence
M&S is looking for someone who can navigate digital platforms confidently. Brush up on your knowledge of tools like PowerBI and MyHR, and be ready to discuss how you’ve used technology to enhance team performance or customer experience in previous roles.
