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For Companies At a Glance
- Tasks: Serve customers, maintain store standards, and drive sales in a fast-paced environment.
- Company: Join M&S, the UK's fastest growing retailer with a focus on innovation.
- Benefits: Flexible working hours, training opportunities, and a supportive team culture.
- Why this job: Be part of a dynamic team that values your input and offers real career growth.
- Qualifications: Strong customer service skills and a willingness to learn.
- Other info: Inclusive workplace committed to diversity and flexible working options.
The predicted salary is between 11 - 16 £ per hour.
Join M&S as a Customer Assistant in our Food section, where you will be at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we’re driving.
We’re seeking passionate individuals who take pride in their knowledge of M&S Food products and are ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on. You will be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service, you will make sure our customers feel truly valued every time they shop with us.
Work Pattern
Sunday 0915-1800
Saturday 0600-1000
Responsibilities
At M&S, our customers don't wait. You will thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You will go above and beyond to serve, sell, fill and help drive growth in sales.
Being digitally confident is essential. You will utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Being a team player is crucial. You will contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you will embrace the challenge.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
- Build expert product knowledge to sell and recommend our products and services
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant - Food - Chepstow Simply Food employer: M&S
Contact Detail:
M&S Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Food - Chepstow Simply Food
✨Tip Number 1
Get to know M&S inside out! Familiarise yourself with their food products and services. When you walk into that interview, show off your knowledge and passion for what they offer – it’ll make you stand out as a committed brand ambassador.
✨Tip Number 2
Practice your customer service skills! Think about how you would handle different scenarios in a busy store. Being able to demonstrate your ability to thrive under pressure will show them you’re ready to deliver that five-star service they’re after.
✨Tip Number 3
Be prepared to talk about teamwork! M&S values a positive environment, so share examples of how you’ve worked well with others in the past. Highlighting your adaptability and communication skills will show you’re a great fit for their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, keep an eye on any updates or tips we share – we’re here to help you land that job!
We think you need these skills to ace Customer Assistant - Food - Chepstow Simply Food
Some tips for your application 🫡
Show Your Passion for Food: When you’re writing your application, let your love for food shine through! Talk about your favourite M&S products and how you can’t wait to share that enthusiasm with customers. We want to see that you’re genuinely excited about being part of our team.
Highlight Your Customer Service Skills: Make sure to mention any previous experience you have in customer service. We’re looking for down-to-earth colleagues who thrive under pressure, so share examples of how you’ve gone above and beyond to help customers in the past.
Be Digital Savvy: Since being digitally confident is essential, don’t forget to mention your experience with digital tools. Whether it’s apps or in-store devices, show us how you can enhance the customer experience using technology. We love tech-savvy applicants!
Emphasise Teamwork and Flexibility: We’re all about teamwork at M&S, so highlight your ability to work well with others. Also, mention your flexibility in adapting to different roles and tasks. We want to know you’re ready to roll your sleeves up and tackle whatever comes your way!
How to prepare for a job interview at M&S
✨Know Your Products
Before the interview, take some time to familiarise yourself with M&S Food products. Being able to confidently discuss your favourite items and recommend them will show your passion for the brand and your commitment to delivering excellent customer service.
✨Demonstrate Your Customer Service Skills
Think of examples from your past experiences where you provided outstanding customer service. Be ready to share these stories during the interview, highlighting how you went above and beyond to meet customer needs, especially in high-pressure situations.
✨Show Your Team Spirit
M&S values teamwork, so be prepared to discuss how you’ve worked effectively with others in previous roles. Share specific instances where you supported colleagues or contributed to a positive work environment, as this will resonate well with the interviewers.
✨Embrace Flexibility
The retail environment can change rapidly, so it’s important to convey your adaptability. Be ready to talk about times when you successfully adjusted to new challenges or changes in your workload, demonstrating that you can thrive in a dynamic setting.
