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- Tasks: Serve customers in our Bakery, ensuring a clean and stocked store.
- Company: Join M&S, a leader in the retail industry with a focus on innovation.
- Benefits: Competitive pay, flexible working options, and a supportive team environment.
- Why this job: Be the face of M&S and make a real impact on customer experiences.
- Qualifications: Passion for food, strong communication skills, and a commitment to excellent service.
- Other info: Inclusive workplace with opportunities for growth and development.
The predicted salary is between 11 - 13 £ per hour.
Join our team at M&S as a Customer Assistant in our Bakery section, working at the sharp end of fresh produce, under pressure and with precision. We are seeking passionate individuals with a love for food that strive for perfection every day.
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities:- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
- Build expert product knowledge to sell and recommend our products and services
We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time.
Key Capabilities:- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant - InStore Bakery - Cheltenham employer: M&S
Contact Detail:
M&S Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - InStore Bakery - Cheltenham
✨Tip Number 1
Get to know the store! Before your interview, pop into the M&S Bakery and familiarise yourself with the products. This shows your passion for food and helps you engage with the team during your chat.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can demonstrate how you'd handle different customer needs. Being able to showcase your ability to deliver remarkable service will set you apart.
✨Tip Number 3
Be ready to talk about teamwork! M&S values collaboration, so come prepared with examples of how you've worked well with others in the past. It’s all about building those positive relationships!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities right there, making it easier for us to connect with you.
We think you need these skills to ace Customer Assistant - InStore Bakery - Cheltenham
Some tips for your application 🫡
Show Your Passion for Food: When you're writing your application, let your love for food shine through! Mention any relevant experiences or interests that highlight your enthusiasm for fresh produce and customer service.
Tailor Your Application: Make sure to customise your application to fit the Customer Assistant role. Use keywords from the job description, like 'attention to detail' and 'customer service', to show we’re on the same page.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the team at M&S.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you started on this exciting journey with us.
How to prepare for a job interview at M&S
✨Know Your Products
Before the interview, take some time to familiarise yourself with M&S's bakery products. Understand what makes them special and be ready to discuss your favourites. This shows your passion for food and helps you connect with the role.
✨Customer Service Scenarios
Prepare for questions about customer service by thinking of examples from your past experiences. Consider how you handled difficult customers or went above and beyond to help someone. This will demonstrate your commitment to delivering excellent service.
✨Show Your Adaptability
The job requires adaptability, so think of times when you've had to adjust to changing situations. Be ready to share these examples during the interview to highlight your flexibility and problem-solving skills.
✨Ask Questions
At the end of the interview, don’t forget to ask insightful questions about the team, training opportunities, or the company culture. This shows your genuine interest in the role and helps you determine if it’s the right fit for you.
