Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Serve customers, keep the store tidy, and recommend products.
- Company: Join M&S, a leading retailer transforming the shopping experience.
- Benefits: Competitive pay, flexible hours, and training opportunities.
- Why this job: Be part of a dynamic team making a real impact in retail.
- Qualifications: Strong customer service skills and a positive attitude.
- Other info: Inclusive workplace with opportunities for growth and development.
The predicted salary is between 11 - 16 £ per hour.
Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we’re driving. We’re seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on. You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.
Work Pattern
Week 1: Sunday 0700-1230, Monday 0500-1030, Thursday 0500-1030, Friday 0500-1030
Week 2: Monday 0500-1030, Tuesday 0500-1030, Friday 0500-1030, Saturday 0500-1030
Responsibilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
- Build expert product knowledge to sell and recommend our products and services
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Qualifications / Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant - Food (Early Morning) - Cheltenham employer: M&S
Contact Detail:
M&S Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Food (Early Morning) - Cheltenham
✨Tip Number 1
Get to know M&S and their food products inside out! When you walk into that interview, show off your passion for their offerings. It’ll make you stand out as a candidate who’s not just looking for a job, but genuinely excited about being part of the team.
✨Tip Number 2
Practice your customer service skills before the interview. Think about how you would handle different customer scenarios. Being able to demonstrate your ability to deliver five-star service under pressure will definitely impress the hiring team!
✨Tip Number 3
Don’t forget to highlight your adaptability! M&S is all about embracing change, so share examples of how you’ve successfully navigated shifting priorities or tackled challenges in previous roles. This shows you’re ready to roll with the punches.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your digital skills right from the start. Let’s get you that Customer Assistant role!
We think you need these skills to ace Customer Assistant - Food (Early Morning) - Cheltenham
Some tips for your application 🫡
Show Your Passion for Food: When you're writing your application, let us know how much you love food! Share any experiences or knowledge you have about M&S products. This will show that you're not just looking for a job, but that you're genuinely excited to be part of our team.
Highlight Your Customer Service Skills: We want to see that you can deliver five-star service! In your application, mention any previous roles where you've provided excellent customer service. Use specific examples to demonstrate how you’ve gone above and beyond for customers.
Be Honest About Your Availability: Since this role involves early mornings, make sure to clearly state your availability in your application. We appreciate transparency, and it helps us understand if you’re a good fit for the schedule we need.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our company culture there.
How to prepare for a job interview at M&S
✨Know Your Products
Before the interview, take some time to familiarise yourself with M&S Food products. Being able to confidently discuss your favourite items or recent promotions will show your passion and knowledge, which is key for a Customer Assistant role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered excellent customer service. Think about times when you went above and beyond to help a customer, as this will demonstrate your commitment to providing five-star service.
✨Embrace the Early Mornings
Since this role involves early morning shifts, be ready to discuss how you manage your time and energy during those hours. Highlight any previous experience working early or your strategies for staying motivated and productive in the mornings.
✨Be Adaptable and Open to Feedback
M&S values adaptability and a willingness to learn. Be prepared to talk about how you've handled changes in the workplace and how you actively seek feedback to improve your performance. This shows that you're a team player who can thrive in a fast-paced environment.
