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- Tasks: Deliver exceptional customer service and keep the store stocked and tidy.
- Company: Join M&S, a leading retailer transforming the shopping experience.
- Benefits: Flexible hours, training opportunities, and a vibrant team environment.
- Why this job: Be the face of M&S, making a real impact on customer experiences.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Embrace a dynamic role with opportunities for growth and development.
The predicted salary is between 10 - 13 £ per hour.
Work Pattern:
- Monday 12:00-17:00
- Thursday 12:00-17:00
- Friday 12:00-17:00
- Saturday 12:00-17:00
Join M&S as a Customer Assistant in our Food section, where you will be at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we are driving.
We’re seeking passionate individuals who take pride in their knowledge of M&S Food products and are ready to roll their sleeves up and meet strong customer demand head-on. You’ll be a resilient and committed brand ambassador who is ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service, you’ll make sure our customers feel truly valued every time they shop with us.
At M&S, our customers don’t wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond to serve, sell, fill and help drive growth in sales. Being digitally confident is essential. You’ll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience. Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.
This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it? Take Your Marks and apply today.
Purpose: To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities:
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
- Build expert product knowledge to sell and recommend our products and services
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities:
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone’s Welcome: M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant - Food - Cambridge employer: M&S
Contact Detail:
M&S Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Food - Cambridge
✨Tip Number 1
Get to know M&S and their products inside out! Familiarise yourself with their food range and be ready to chat about your favourites. This will show your passion and help you connect with customers.
✨Tip Number 2
Practice your customer service skills! Think about how you would handle different scenarios in a busy store. Being able to demonstrate your ability to stay calm and helpful under pressure is key.
✨Tip Number 3
Be flexible and ready to adapt! M&S is all about meeting customer demand, so show that you can switch gears quickly and tackle whatever comes your way during your shifts.
✨Tip Number 4
Apply through our website! It’s the best way to get noticed. Make sure to highlight your enthusiasm for the role and how you can contribute to the team’s success at M&S.
We think you need these skills to ace Customer Assistant - Food - Cambridge
Some tips for your application 🫡
Show Your Passion for Food: When you're writing your application, let your love for food shine through! Talk about your favourite M&S products and why you think they stand out. This will show us that you’re not just looking for a job, but you genuinely care about what we offer.
Highlight Your Customer Service Skills: We want to know how you’ve gone above and beyond for customers in the past. Share specific examples where you provided excellent service or resolved issues quickly. This will help us see that you can thrive in our fast-paced environment.
Be Yourself: Don’t be afraid to let your personality come through in your application. We’re looking for down-to-earth colleagues who can connect with customers. A bit of your unique flair can make your application stand out from the rest!
Apply Through Our Website: Make sure to submit your application through our website. It’s the easiest way for us to keep track of your application and ensures you don’t miss any important updates. Plus, it shows you’re tech-savvy, which is a big plus for us!
How to prepare for a job interview at M&S
✨Know Your Products
Before the interview, take some time to familiarise yourself with M&S Food products. Being able to confidently discuss your favourite items and recommend them will show your passion and knowledge, which is exactly what they’re looking for.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in the past. Think about times when you went above and beyond to help a customer or resolved a difficult situation. This will demonstrate your commitment to providing five-star service.
✨Embrace the Pressure
Since this role thrives in a high-pressure environment, be ready to discuss how you handle stress and busy situations. Share specific instances where you maintained focus and efficiency during peak times, as this will highlight your resilience.
✨Be a Team Player
M&S values teamwork, so come prepared to talk about your experiences working in a team. Highlight how you’ve supported colleagues and contributed to a positive work environment, showing that you can adapt and collaborate effectively.
