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- Tasks: Deliver exceptional customer service in Fashion, Home & Beauty while driving sales.
- Company: Join M&S, a leading retailer transforming the shopping experience.
- Benefits: Flexible hours, inclusive culture, and opportunities for growth.
- Why this job: Be the face of fashion retail and make a real impact on customers' experiences.
- Qualifications: Passion for fashion, strong communication skills, and digital confidence.
- Other info: Dynamic team environment with a commitment to inclusion and diversity.
The predicted salary is between 11 - 16 £ per hour.
Work Pattern: Sunday 15:00-19:00, Monday 14:00-18:00, Tuesday 06:00-10:00, Wednesday 14:00-18:00, Thursday 06:00-10:00
Join M&S as a Customer Assistant in our Fashion, Home & Beauty section, where you’ll play a vital frontline role in delivering style advice and five-star service. This isn’t just a retail job – it’s a role for people who love pace, want to work hard and play their part in delivering our transformation. We’re looking for passionate, fashion-forward individuals who are ready to drive sales, grow our share in the style space, and help customers discover our most on-trend and fashionable products.
You’ll be a resilient and confident brand ambassador who’s ready to serve our customers and sell our latest fashion items.
Key Responsibilities:
- Serve our customers efficiently, both on the shop floor and at service points.
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product.
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities.
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services.
We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time.
Key Capabilities:
- High levels of customer service.
- Committed to delivering excellent work with great attention to detail.
- Open to and acts upon feedback, asking for this regularly.
- Takes accountability for planning and managing own workload efficiently.
- Strong communication skills.
- Adaptable to changing situations.
- Builds positive relationships by being a good listener.
- Good level of digital capability.
Everyone’s Welcome:
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Legal and Safety:
To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.
Customer Assistant - Fashion, Home & Beauty - Cambridge employer: M&S
Contact Detail:
M&S Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Fashion, Home & Beauty - Cambridge
✨Tip Number 1
Get to know the company! Before your interview, dive into M&S's values and recent news. This shows you’re genuinely interested and helps you connect your passion for fashion with their mission.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can demonstrate how you’d handle different customer interactions. Being able to showcase your ability to engage and assist customers will set you apart.
✨Tip Number 3
Dress the part! Since you’re applying for a role in Fashion, Home & Beauty, make sure your outfit reflects your style and understanding of current trends. It’s a great way to show you’re a brand ambassador before you even start.
✨Tip Number 4
Be ready to talk about digital tools! Familiarise yourself with apps like Sparks and think about how you can use technology to enhance the shopping experience. Showing your digital confidence will impress the hiring team.
We think you need these skills to ace Customer Assistant - Fashion, Home & Beauty - Cambridge
Some tips for your application 🫡
Show Your Passion for Fashion: When writing your application, let your love for fashion shine through! Share any relevant experiences or interests that showcase your style knowledge and enthusiasm for helping customers find their perfect look.
Highlight Your Customer Service Skills: We want to see how you put customers first! In your application, mention any previous roles where you delivered excellent service, and don’t forget to include examples of how you’ve gone the extra mile for customers.
Be Digital Savvy: Since we’re all about using digital tools to enhance the shopping experience, make sure to mention your comfort with technology. Whether it’s apps or in-store devices, show us how you can leverage these tools to help our customers.
Keep It Clear and Concise: While we love a good story, keep your application straightforward and to the point. Use clear language and structure your thoughts well so we can easily see why you’d be a great fit for the role!
How to prepare for a job interview at M&S
✨Know Your Fashion
Brush up on the latest trends in fashion, home, and beauty. Be ready to discuss your favourite styles and how you can help customers find what they're looking for. Showing genuine passion for the products will make you stand out!
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in the past. Think about times when you went above and beyond to help a customer or resolved a tricky situation. This role is all about putting customers first, so let that shine through!
✨Be Digitally Savvy
Familiarise yourself with digital tools like apps and in-store devices that enhance the shopping experience. Mention any relevant tech skills during the interview to show you're ready to embrace M&S's digital transformation.
✨Demonstrate Team Spirit
Retail is all about teamwork, so be prepared to discuss how you work well with others. Share examples of how you've supported colleagues in busy environments and contributed to a positive atmosphere. M&S values collaboration, so let them know you're a team player!
