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- Tasks: Lead a dynamic team to deliver top-notch customer service and drive sales.
- Company: Join M&S, a forward-thinking retailer transforming the shopping experience.
- Benefits: Competitive pay, flexible hours, and opportunities for personal growth.
- Why this job: Be at the forefront of retail innovation and make a real impact.
- Qualifications: Strong leadership skills and a passion for customer service.
- Other info: Inclusive culture with exciting career development opportunities.
The predicted salary is between 36000 - 60000 £ per year.
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.
As a Team Manager in Food, you'll be responsible for leading a team on the shop floor to deliver exceptional availability, 5-star service, and commercial results. This is not a back-office role. It's a frontline leadership position in one of the most competitive retailers in the UK. You'll need to be commercially sharp, operationally resilient, and relentless in your standards. Whether you're managing stock, coaching your team, or solving problems, you'll move with purpose and lead by example. This is your chance to step into a high-impact role and help shape the future of M&S Food as we push the boundaries in our transformation.
Key Responsibilities:
- Lead and coach a team to deliver consistently under pressure.
- Set the pace, build capability, and hold the line on standards.
- Work across departments to deliver a seamless customer experience.
- Drive commercial performance by understanding the numbers and translating them into action.
- Support the growth and profitability of the store through the implementation of the retail plan and delivery of KPI measures.
- Role model great customer service and ensure the delivery of a customer-focused service proposition.
- Recruit and develop great talent within the customer assistant team.
- Ensure colleagues understand and are motivated to deliver their part.
- Support the store to trade safely and legally, protecting customers, colleagues, and the M&S brand.
- Deliver operational excellence to maximise product availability and minimise stock and cash loss.
Technical Skills/Experience:
- Ability to lead a team to deliver excellent customer service and KPIs.
- Good understanding of commercial, visual, operational, and people processes.
- Uses data and insights to improve customer instore experience and drive performance.
- Good communicator and listener who inspires and shares knowledge.
- Ability to plan and review across the week and month.
- Demonstrates flexibility and adaptability to change.
Key Leadership Capabilities:
- Successfully embeds change for lasting commercial impact.
- Takes ownership and accountability for the success of their team.
- Spends time coaching colleagues to accelerate performance and personal growth.
- Recognises high performance and supports poor performers to improve.
- Uses customer feedback and market trends to guide teams' work.
Key Relationships and Stakeholders:
- Customers
- Colleagues
- Store Leadership
- Regional Leadership
Everyone's welcome. We are ambitious about the future of retail. We're disrupting, innovating, and leading the industry into a more conscientious, inspiring digital era. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. Join us and make change happen.
Team Manager - Food (Nights) - Bromley Area employer: M&S
Contact Detail:
M&S Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Manager - Food (Nights) - Bromley Area
✨Tip Number 1
Get to know the company inside out! Research M&S, their values, and recent initiatives. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their transformation.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for situational questions! Think about how you've led teams, solved problems, and driven performance in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Tip Number 4
Don’t forget to follow up! After interviews, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Team Manager - Food (Nights) - Bromley Area
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for food and leadership.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role. Mention specific examples of how you've led teams or improved customer service in the past.
Show Your Numbers: Since this role is all about driving commercial performance, include any relevant metrics or achievements that demonstrate your ability to meet KPIs and boost sales. Numbers speak volumes!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at M&S
✨Know Your Numbers
As a Team Manager, you'll need to be commercially sharp. Before the interview, brush up on key performance indicators (KPIs) relevant to the role. Be ready to discuss how you've used data in the past to drive sales and improve customer experiences.
✨Showcase Your Leadership Style
This role is all about leading a team on the shop floor. Prepare examples of how you've successfully coached and developed team members. Highlight your ability to inspire and motivate others, especially under pressure.
✨Understand the Customer Experience
M&S places a strong emphasis on customer service. Think about how you can enhance the customer journey and be prepared to share specific strategies you've implemented in previous roles to improve service standards.
✨Be Ready for Change
With M&S undergoing transformation, adaptability is key. Prepare to discuss how you've managed change in your previous positions. Share examples of how you've led teams through transitions while maintaining high performance and morale.